There is a discrepancy between what Jason told me and the report says regarding my brake pad thickness. I reached out to him today, but haven’t heard back yet. I want to clear it up ASAP because I don’t want to be driving around with unfit brakes, but at the same time I don’t want to spend money on services I don’t need.
12/6/2018
TIM D. VERIFIED CUSTOMER
Pete did a great job with everything.
12/6/2018
LUIS F. VERIFIED CUSTOMER
Alfredo was very helpful and followed up with me during the service.
12/6/2018
MARY S. VERIFIED CUSTOMER
Outstanding consistent service!
12/6/2018
Tyler W. VERIFIED CUSTOMER
Pete is awesome
12/6/2018
John S. VERIFIED CUSTOMER
Alfredo took care of me I would recommend him to all my friends
12/6/2018
Juan R. VERIFIED CUSTOMER
Jody's been very patient with me through the rough time I've had with with my vehicle. My car has been in and out of the service department with the same fault error and Jody has bern there to explain all the details.
12/5/2018
MICHAEL S. VERIFIED CUSTOMER
I had to wait 20 minutes in line before someone checked me in.
12/5/2018
Nathan C. VERIFIED CUSTOMER
Bridget was very professional and helpful with me! Awesome customer service!
12/5/2018
MICHAEL A. VERIFIED CUSTOMER
Andrew is an asset to your service department. He is knowledgeable and carries himself in a very professional manner. He was patient with my families requests and took care of us in a manner that left us all very pleased with our vehicles.
12/5/2018
Jerry L. VERIFIED CUSTOMER
Jeremy is a real professional. Great experience!
12/5/2018
RILEY C. VERIFIED CUSTOMER
Bryan was extremely awesome!
12/5/2018
Alison D. VERIFIED CUSTOMER
Always receive exceptional service!
12/5/2018
Julie A. VERIFIED CUSTOMER
I like that Jason and service advisors know me and my vehicle. It adds a personal touch.
12/4/2018
Stewart R. VERIFIED CUSTOMER
Great communication, kept us in the loop
12/4/2018
JOHN W. VERIFIED CUSTOMER
Bob was very helpful and understanding. Much appreciated.
12/4/2018
Rlene W. VERIFIED CUSTOMER
I was very pleased with the service given me for the recall from grapevine ford
I have dealt with mr Magee since I purchased my 2012 ford
He has always put the customer first and I have complete trust in ithe recommendations given
I would appreciate the survey on the email not my cell phone please
R’lene Winters
12/4/2018
TODD B. VERIFIED CUSTOMER
I had a 7:30 appointment for oilchange. They were ready for me and I was sippin coffee 3 minutes later. Truck was done promptly. I’m very particular with my truck and have high standards/expectations. Nicely done Pete.
12/4/2018
JOSEPH K. VERIFIED CUSTOMER
Very professional. Kept me informed of what was going on as it was taking longer than expected to get my truck in and job completed. Very happy with the service. Thanks again to the great staff Grapevine Ford has.