Jason took his time to explain to me the whole service process and he asked me if there was anything else I needed to know before he could take my car for service. I felt that this is the kind of experience that any customer who visits ford service center ought to experience. I will definitely return the next time my car is due for service
Thanks Jason
12/4/2018
Bryan B. VERIFIED CUSTOMER
jason went out of his way to get me in the door and out ....really appreciate his attitude and service mindset
12/4/2018
ALEX B. VERIFIED CUSTOMER
He was very helpful and kept me updated!
12/4/2018
Terry M. VERIFIED CUSTOMER
Alfredo is the best. Always courteous.
12/4/2018
FRANK L. VERIFIED CUSTOMER
Aaron was fine. But the value for service was not good. My additional research showed that the repair was not difficult, the parts were not expensive, and I’m not sure the injector flush really does work. Therefore, i felt like because I was stuck in transit, I was take for as much as the service department could get out of me. This left me unsatisfied.
12/4/2018
Jerry M. VERIFIED CUSTOMER
I would like to say that the car wash people have really slipped in the quality of their work. My truck looked like they had sprayed water on it and then gave it back to me with water dripping off of it as if there was no attempt at drying it.
12/4/2018
Robert K. VERIFIED CUSTOMER
Good service. Thanks
12/4/2018
JONATHON C. VERIFIED CUSTOMER
Outstanding service
12/4/2018
Leroy W. VERIFIED CUSTOMER
I am very disappointed with the service l have received. The 2016 Edge has been there all week and finally after calling abou this a dozen ti.es last Saturday l got a rental because it was a warrany to be fixed. I also told Jody about the glove box that had been fixex twice under warranty and the light has been a priblem and Jody says l have to pay 46.00 to be fixed. Can someone a supervisor or someone because l am very displeased ****-****-xxxx
12/3/2018
PAUL G. VERIFIED CUSTOMER
Everything was great with one exception. It took two hours for a simple oil change. Too long!!
12/3/2018
Harvis G. VERIFIED CUSTOMER
Michael was rude and gruff with my wife. It was my wife’s first visit in a while to your dealrrship
12/3/2018
Melody A. VERIFIED CUSTOMER
I really appreciates how she apologizes to me for waiting for an oil change that took longer than expected.
12/3/2018
LAURA L. VERIFIED CUSTOMER
Bridget was great, even though she was understaffed. She was so polite and efficient. Oil change and tire rotation were fine. I love that I had a loaner car to run errands while my car was being worked on. My only concern is regarding the leather seats in my car. The leather attracts dirt and is already showing signs of wear, especially in the driver’s seat. For a 10 month old car, it is a sign of poor quality. My ford had light leather and never stained in the five+ years that I had it. I would like for my leather to be addressed.
12/3/2018
Cathy G. VERIFIED CUSTOMER
Andrew went above and beyond!!!
12/3/2018
Scott P. VERIFIED CUSTOMER
Jason, was awesome. He went above normal service as I had a bird dog in the dog box in rear of truck. He made sure truck was parked in shade. Awesome!
12/3/2018
Karl S. VERIFIED CUSTOMER
Pete provides the best service I have had thus far. I appreciated the txt updates prior to me looking for status.
12/3/2018
Jim L. VERIFIED CUSTOMER
Service doesn’t show up on Ford App and also tires weren’t read and filled as described. As I left dealership the right rear tire was still off 5lbs compared to other tires. Full service was not completed. Not sure I’ll have services done again at Grapevine.
12/3/2018
Johnathan S. VERIFIED CUSTOMER
Still waiting on my truck!!
12/3/2018
MILTON H. VERIFIED CUSTOMER
Great service done quickly
12/3/2018
GINNY V. VERIFIED CUSTOMER
Alfredo was very nice and kept me posted. I am disappointed though that the check oil notification was not reset so now I am constantly seeing that message to change the oil. It seems that this would be on a checklist and not missed. The other disappointment was the car wash. I realize this is free and a nice perk but they have always done a much better job in the past.