Jason was very polite and professional. He kept me informed and my Explorer was ready by the time he predicted.
12/1/2018
Christina M. VERIFIED CUSTOMER
Friendly service as always
12/1/2018
Joanna A. VERIFIED CUSTOMER
Lauren is wonderful and I look forward to the survey!
12/1/2018
Traci B. VERIFIED CUSTOMER
Alfred was very helpful and courteous!!
12/1/2018
JERRY M. VERIFIED CUSTOMER
Jason was very professional and prompt keeping me updated. Excellent employee.
12/1/2018
James G. VERIFIED CUSTOMER
Jason has taken care of my F150 before. He is an asset to your business.
I appreciate his professional touch.
Thank you
Jim Guy.
12/1/2018
Jeffrey H. VERIFIED CUSTOMER
Overall great service experience
12/1/2018
Terri S. VERIFIED CUSTOMER
Excellent service. Bridget kept me updated always. That was much appreciated.
12/1/2018
George G. VERIFIED CUSTOMER
Pete is AWESOME!
12/1/2018
Martin N. VERIFIED CUSTOMER
I bought my vehicle there and last week I came to replace the air filter and transmission fluid 1, I been charged almost $300 . day after the engine light comes on and I did immediately contact the grapevine ford service and we fixed an appointment which was last Thursday ,when they checked bob told me that’s another problem and I did agree but coz I didn’t expecting to pay another $450 I asked him to give me a favor to fix the problem next day and he charged me $145 for labor for an hour after 4 hours I spent there. then why I drive every time from Fort Worth to grapevine to fix my car while they don’t trust and help me?!!!! I call it a bad costumer service and a trusted customer must be treated in different way to keep the good communication . Thanks
12/1/2018
Paul Y. VERIFIED CUSTOMER
Aaron was great, 5 stars
12/1/2018
Michael S. VERIFIED CUSTOMER
I am leaving Texas next week and I am trusting that my Ford guys will prevent any problems with my 2010 Ford Escape!!
12/1/2018
Roland J. VERIFIED CUSTOMER
John took care of everything that I needed
12/1/2018
Camille H. VERIFIED CUSTOMER
Johnny was great. I appreciated his friendly customer service.
12/1/2018
Audel M. VERIFIED CUSTOMER
Lauren is always the best. She makes it quick and painless and I can trust her with my car.
12/1/2018
Jonna H. VERIFIED CUSTOMER
Best
12/1/2018
Joe L. VERIFIED CUSTOMER
Job well done. Excellent communication, car was done earlier than expected. Great guy to deal with!
12/1/2018
JAIME M. VERIFIED CUSTOMER
A very professional person in his work and very friendly
12/1/2018
Jeanluc B. VERIFIED CUSTOMER
This was by far the best experience I had in Grapevine Ford. I have a colleague at work who need to have the same recalls taking care of, I encouraged him this afternoon to go see you.
12/1/2018
Megan M. VERIFIED CUSTOMER
Josh did a great job with his handling of our service appointment. We will definitely ask for him again next time we need service on our Explorer. Thanks Josh!