Jason was awesome, he reviewed everything with me beforehand , kept me in the loop throughout the process and reviewed everything done when I went to pick my car up. He even arranged for me to be dropped off and picked up so I didn’t have to wait around. Excellent!!!!
12/1/2018
Jennifer H. VERIFIED CUSTOMER
Jose and Kyle were great!
12/1/2018
MICHAEL K. VERIFIED CUSTOMER
Lauren is great and always goes above and beyond
11/30/2018
Benjemin W. VERIFIED CUSTOMER
You’re Customer service is awful! Never once have I been so appalled by companies service especially when it comes to vehicle maintenance. You had my vehicle for more than a week, and the majority of that time I had no idea what was happening with my car. Two days in a row, my father and I called trying to get a hold of my advisor, Jodi, and no one we spoke with had any relevant information on my car. It took a negative review to get any kind of action on your end. We didn’t even know what wrong with my vehicle for 6 days and it turned out to be something simple. Through the entire process, I felt belittled, unwelcome, and uninformed by your employees. Upon arrival to pick up my car, I received short and uninforming responses. I was not even shown where my vehicle was, so I walked around the parking lot locking my car to hear the horn. I WILL NOT BE RETURNING, NOR WILL ANYONE MY FAMILY OR I KNOW!
11/30/2018
Raymond S. VERIFIED CUSTOMER
I felt very comfortable dealing with Bridget as my service advisor and appreciated her professionalism.
11/30/2018
Kianna H. VERIFIED CUSTOMER
Absolutely loved Ms. Bridget.... she kept me well informed on my vehicle, and even recommended some services that I needed. True Gem!!!
11/30/2018
Dusty D. VERIFIED CUSTOMER
Best service person I’ve worked with always on top of issues and updates
11/30/2018
David S. VERIFIED CUSTOMER
Alfredo was great to work with and I will make sure to request him next time!
11/30/2018
Margaret O. VERIFIED CUSTOMER
Bob is the best. My car was ready when he said it would be and he made sure things got done that needed to be done.
11/30/2018
WILLIAM S. VERIFIED CUSTOMER
Great service from Eddie as always.
Bill Shull
11/30/2018
EDWARD J. VERIFIED CUSTOMER
All was good; only issue is that my oil change warning is still occurring on startup. Is there a way for me to reset that?
11/30/2018
JEREMY L. VERIFIED CUSTOMER
Everything was great. Josh was helpful.
11/30/2018
Matt V. VERIFIED CUSTOMER
Nice job by the Ford service team.
11/30/2018
Susan F. VERIFIED CUSTOMER
My car was done in the timeframe he said.
11/30/2018
CHARLES W. VERIFIED CUSTOMER
Daren provides a quality service that I depend on. I’ve been relying on his knowledge for more than a decade. My vehicles have been very reliable under his care.
Thanks Daren for a job well done!
11/30/2018
ALLAN S. VERIFIED CUSTOMER
Good job!
11/30/2018
Phyllis P. VERIFIED CUSTOMER
He was so great about stepping in when my original advisor couldn’t be found.
11/30/2018
Mitchell O. VERIFIED CUSTOMER
Took my truck in for MVP warranty service due to the floor shifter detaching from the center console. Unfortunately, MVP Platinum service does not cover this... I was highly irritated that it was not covered, yet Eddie understood my frustration and took care of me. He was sympathetic and helped me understand my options and make the right decision.
11/30/2018
Ginger S. VERIFIED CUSTOMER
Everything worked great!
11/30/2018
VERONICA M. VERIFIED CUSTOMER
As usual, service was both pleasant and attentive. Lauren was amazing!!! Very personable and kind.