My loaner car was dirty and it had pet hair inside as well. I pointed out to Johnny and the issue was partially corrected. When I receive my car back it was not clean but I was informed that they had cleaned it. Very unsatisfied with my visit!
11/29/2018
ROBERT T. VERIFIED CUSTOMER
He worked above and beyond to help us
11/29/2018
RICK T. VERIFIED CUSTOMER
He was very patient with me as I had changed direction in the repairs which I’m sure can be pretty stressful. But he did it with a smile and was very professional.
11/29/2018
FEDERICO C. VERIFIED CUSTOMER
Pete Roswell was helpful, answered questions, and kept me informed during the entire process.
11/29/2018
ELMER M. VERIFIED CUSTOMER
Johnny was friendly and professional at doing his work.
I appreciate the service
11/29/2018
JAMIE A. VERIFIED CUSTOMER
Aaron Mcbride was fantastic! Polite, friendly and professional! He called me 1-2 times a day to keep me updated. It was a great experience.
11/29/2018
Steve H. VERIFIED CUSTOMER
Great communication / work. Happy with the service!
11/29/2018
CHRISTIAN O. VERIFIED CUSTOMER
I asked Lauren about getting an MSRP for my vehicle so I could see what options it came with. She ran over to the sales department and had one printed out for me in no time. Thank you!
11/29/2018
KEITH F. VERIFIED CUSTOMER
The Ford team was fast, thorough, and pleasant to deal with.
11/29/2018
Jack G. VERIFIED CUSTOMER
Thanks for all the great service and getting me back on the road.
11/29/2018
Daniel S. VERIFIED CUSTOMER
People I dealt with were great. Prices are very high. It’s why I’ve started taking my car to other places.
11/29/2018
James G. VERIFIED CUSTOMER
Lauren is absolutely the best...your lucky to have her.
11/29/2018
Ronald P. VERIFIED CUSTOMER
Great customer service...
11/29/2018
Pamela C. VERIFIED CUSTOMER
We’ve worked with Josh in the last 4 visits. Great service!
11/29/2018
SAMANTHA H. VERIFIED CUSTOMER
I love Lauren! She is always so patient and thorough! She needs a raise!
11/29/2018
Karl H. VERIFIED CUSTOMER
Jeremy is the best.
11/28/2018
JAY T. VERIFIED CUSTOMER
Service was professional, and seamless.
11/28/2018
Marvin J. VERIFIED CUSTOMER
Excellent.
11/28/2018
Alfred R. VERIFIED CUSTOMER
Keep up the good work Johnny.
11/28/2018
NEIL S. VERIFIED CUSTOMER
The whole team did a wonderful job on my car. Fast in, fast out and high quality, too. I happened into Grapevine Ford a day earlier than I was supposed to be. They put me in to get my passenger airbag replaced under a recall notice. I expected to be turned away. I was very surprised and grateful that I was allowed to stay and get my car serviced.