Jason did an exceptional job today with keeping his customers updated on where the shop was with their vehicles. It was out of his control what was going on behind the scenes but he stayed calm and kept us informed. I was crunched for time so I opted just for the oil change and would come back for the recall. I decided to leave my truck and pick it up after work. To my surprise he had the shop perform my recall work as well. Very impressed. Now that is going above and beyond. Great customer service Jason. Thank you.
11/27/2018
Juan S. VERIFIED CUSTOMER
Alfredo knows how to provide good customer service
11/27/2018
Keith S. VERIFIED CUSTOMER
Quality service, finished everything on time. Good communication during the process.
11/27/2018
HARRY D. VERIFIED CUSTOMER
Everyone is very professional
11/27/2018
Luke H. VERIFIED CUSTOMER
Pete was great. Very informative and always kept me posted on the status be of my vehicle. Excellent professional service.
11/27/2018
Leanne M. VERIFIED CUSTOMER
Jason was very helpful in getting speedy service. Very professional.
11/27/2018
Art W. VERIFIED CUSTOMER
Andrew provided excellent service and updates on the various aspects of the job and researched my vehicle’s history to determine what services actually did and did not need to be performed at this time.
11/27/2018
Glenn F. VERIFIED CUSTOMER
Pete was totally concerned about my car and gave great service
11/27/2018
Tamera T. VERIFIED CUSTOMER
The wait was over 2 hours for an oil change and I had an appointment! My car wasn't vacuumed either.
This is unacceptable!
11/27/2018
Daniel S. VERIFIED CUSTOMER
Great service and communication, thank you Bob!
11/26/2018
BYRON M. VERIFIED CUSTOMER
I asked for an appointment because the passenger compartment leaked water during rain. You checked it in, parked it outside for several days, claimed to fix something, charged over $700, and delivered the car back to me with over 1/2 inch of water in floor boards. I have pictures if you doubt it. And it still leaks.
11/26/2018
Joseph S. VERIFIED CUSTOMER
Great service thank you.
11/26/2018
KENNETH D. VERIFIED CUSTOMER
GREAT JOB
11/26/2018
James R. VERIFIED CUSTOMER
Lauren was great as always.
11/26/2018
David S. VERIFIED CUSTOMER
Lauren is a Superstar !
Don’t let her get away!!!
11/26/2018
JAY P. VERIFIED CUSTOMER
Bryan Dunniwin was very good on keeping me updated on my repairs progress
11/25/2018
Alexandra W. VERIFIED CUSTOMER
Andrew was great to work with.
11/25/2018
Susan C. VERIFIED CUSTOMER
All service performed well
11/25/2018
Jon L. VERIFIED CUSTOMER
I have been coming to Grapevine Ford for 4 years now. Jason was the first advisor I met and has been my go to guy ever since. I have bought 3 cars here and I trust Jason every time I drop one off. He really goes he extra mile.
11/25/2018
Roderick D. VERIFIED CUSTOMER
I am always satisfied with the service provided by Grapevine Lincoln.