Darren Hayden kept us informed and delivered the vehicle on time. Great customer service
11/25/2018
Ryan H. VERIFIED CUSTOMER
Alfredo did another great job as always I couldn’t be a happier customer! ????
11/25/2018
Kurt B. VERIFIED CUSTOMER
He was professional and timely and knew his business. He’ll make you a great advisor.
11/25/2018
MICHAEL B. VERIFIED CUSTOMER
Lauren answered my questions and did additional research to find a prior repair purchase to help me make a decision. She is also ordering my recall airbag that I have been waiting forever for!
11/25/2018
Anitamarie L. VERIFIED CUSTOMER
Outstanding Customer Service! Thank you. Anitamarie L
11/25/2018
Joey M. VERIFIED CUSTOMER
Car was completely clean.
11/25/2018
HEATH M. VERIFIED CUSTOMER
Pete always tries to take care of me.
11/24/2018
Justin P. VERIFIED CUSTOMER
We came for an oil change and were originally told that we were looking at an hour wait. In the end, the oil change took closer to two hours and there wasn’t a lot of communication about why the extra time was needed.
11/24/2018
TONY C. VERIFIED CUSTOMER
Professional service
11/24/2018
JEFFREY W. VERIFIED CUSTOMER
I'm completely satisfied with my service, Lauren provided exceptional customer service!
11/24/2018
William C. VERIFIED CUSTOMER
Jason, was congenial, prompt, answered our questions well. When I asked about what time we should come back over from The Mustang he said "I will come to you" then stayed with us through payout. And even though we came for oil change the car was also really clean when we got it back.
Thanks
11/24/2018
Dave G. VERIFIED CUSTOMER
Truck in for recall. You did not have all the parts to complete the recall. I should have been notified that the entire recall could not have been completed. Now I will have to come back and leave my truck for another day! Very disappointed. The parts required should have been in stock and verified when appointment was made.
11/24/2018
DANIEL W. VERIFIED CUSTOMER
Excellent attitude
11/24/2018
Jon T. VERIFIED CUSTOMER
My truck needed the DEF fluid topped off and the sensor was not reset. Now I need to plan another trip back to Grapevine. Besides that Daren Hayden has always been good to work with.
11/24/2018
JOHN F. VERIFIED CUSTOMER
Very good job. Completely satisfied
11/24/2018
RAYMUND D. VERIFIED CUSTOMER
Eddie did not listen or understand the issues with my car. I sent him an email on November 9th detailing my dissatisfaction, and he never responded. When I picked the car up after Eddie said it was ready, it had more issues that before I delivered it for service.
I am now working with Aaron McBride, who is working diligently to resolve the issues.
11/24/2018
Joan H. VERIFIED CUSTOMER
Thanks
11/24/2018
Dean B. VERIFIED CUSTOMER
Nice job by Jeremy keeping me informed. There was a delay in parts but he let me know as he got updates.
11/23/2018
JOAN P. VERIFIED CUSTOMER
Johnny was very friendly & easy to work with! He understood when I needed to check into my purchase to see about the extended warranty I purchased & was patient & kind!!
11/23/2018
Randy K. VERIFIED CUSTOMER
Aaron always goes above and beyond with his customer service and that is why I keep coming back!!