I been getting horrible service from Grapevine and its not the 1st time either.
11/20/2018
ROSE D. VERIFIED CUSTOMER
Bob and his team are awesome. Love this service department!
11/20/2018
Lindsey L. VERIFIED CUSTOMER
I wasn’t told about needing to replace an air filter, I found out through an email sent to me. I was told when I bought my car there I was told I had free car wash and interior detailing for life. The job was so crummy, I won’t be using this “free” service. The back area was never vacuumed it still had random grass. I was assigned to a person in service that “wasn’t there” is what I was told when I dropped off my car, along with a four hour wait. Not sure of the point of having an appointment. When I picked it up the guy that helped me said “I’m not assigned to your car but I guess I can help you.” Not impressed for sure. Considering I bought my car there this summer, this isn’t reassuring.
11/20/2018
Beverly E. VERIFIED CUSTOMER
Andrew was very efficient and helpful. He is an asset to your company. He provided great service.
11/20/2018
William C. VERIFIED CUSTOMER
Lauren was very helpful.
11/20/2018
Olinda C. VERIFIED CUSTOMER
Lauren always gives me top notch service. I trust her to explain the recommended service needed for my car. I tell all my friends about her level of knowledge and service. I make sure they ask for her!
11/19/2018
Cody W. VERIFIED CUSTOMER
Jody’s responsiveness and service were great.
11/19/2018
JOEL G. VERIFIED CUSTOMER
The only thing was that I paid for a tire rotation but yet the tire pressure was not even checked. Working for a parts a service department at another dealership is a standard item that is always done. And this visit it was not.
11/19/2018
Danny P. VERIFIED CUSTOMER
As always Pete took good care of me.
11/19/2018
Richard L. VERIFIED CUSTOMER
I can’t go get my vehicles serviced from someone else as Kevin’s customer service begs me to come back again and again.
11/19/2018
LAUREN M. VERIFIED CUSTOMER
Lauren is the best!
11/19/2018
Terry S. VERIFIED CUSTOMER
Great working with Josh. Glad he was my service advisor and will ask for him the next time.
11/19/2018
John B. VERIFIED CUSTOMER
Excellent customer service, appreciate the quick delivery and work completed. Bridget and team were great.
11/19/2018
LAURI B. VERIFIED CUSTOMER
Johnny and the team did a great job! & it was good to see bob filling in for Jeremy.
11/19/2018
Richard G. VERIFIED CUSTOMER
Andrew was a very polite professional young man. He did a good job. No complaints
11/19/2018
Rich P. VERIFIED CUSTOMER
Alfredo was excellent, prompt and professional he delivered beyond expectations
11/19/2018
Shannon S. VERIFIED CUSTOMER
N/a
11/19/2018
Donna T. VERIFIED CUSTOMER
Alfredo was absolutely one of the most professional and effective service managers I've ever worked with! So impressive.
11/19/2018
Maggie H. VERIFIED CUSTOMER
Lauren Robertson always goes above and beyond expectations.