Alfredo has always helped me get my truck serviced and is always helpful to get me taken care of.
Robert
11/16/2018
AUSTIN H. VERIFIED CUSTOMER
Pete always goes above and beyond for me and that’s why I continue to come back to Grapevine Ford.
11/16/2018
Warren R. VERIFIED CUSTOMER
Great job!
11/16/2018
Mark H. VERIFIED CUSTOMER
I’ll go to Eddie every time!!!
11/16/2018
Troy M. VERIFIED CUSTOMER
if you could clone Bob... you would be unstoppable. He is the best there is!
11/16/2018
Craig A. VERIFIED CUSTOMER
Brian is great. Nobody better
11/16/2018
DREW L. VERIFIED CUSTOMER
Lauren is always awesome and takes care of me.
11/15/2018
FRANK A. VERIFIED CUSTOMER
They were very busy that day and Alfredo did a great job of getting me back on the road as soon as possible.
11/15/2018
Steve D. VERIFIED CUSTOMER
Bryan did an awesome job of keeping me informed o the progress, overall great customer service!!
11/15/2018
MELLISSA G. VERIFIED CUSTOMER
Having to deliver a 1 year old vehicle with 20k miles on it to the service department for a warranty issue could have been a much more stressful and difficult process, but Eddie made it seamless. He worked above and beyond to give me the very best customer service and treated my husband and I with the utmost respect and care. He was a pleasure to work with and made sure we were taken care of from the moment we dropped off the vehicle to the moment we picked it up again. Thanks Eddie for the great customer service - you made the process easy and stress free!!
11/15/2018
TROY C. VERIFIED CUSTOMER
Josh was able to schedule and get the work completed in time for me to make a meeting across town
11/15/2018
CARLA N. VERIFIED CUSTOMER
Great customer service by Alfredo Zacarias Jr.
11/15/2018
KE M. VERIFIED CUSTOMER
Andrew Shannon was very nice and helpful!
11/15/2018
GEORGE K. VERIFIED CUSTOMER
As I mentioned to Lauren, to better serve the customer, it would be nice to have a TV monitor in the waiting room. The monitor would tell you at what completion stage your vehicle is in for work being done. It would stop having the customer constantly asking the service rep when is the vehicle done. It frees up the tech to do other work. Sorry, but my Nissan dealer has just a setup. I could track the progress of my car. Try it out. Other than that, great job.
11/15/2018
KERRY D. VERIFIED CUSTOMER
Darren is always professional and offers the utmost excellence as a Service Adviisor. He is the reason that we bring our 4 cars there for service. You need to give him a. giant Christmas bonus. HE DESERVES IT!!
Thanks,Laury Donegan
11/15/2018
KARLA A. VERIFIED CUSTOMER
Service is always great & the team is professional. Irving always washed & vacuumed my car but the service here is so much better, hands down
11/15/2018
Amanda H. VERIFIED CUSTOMER
I went in for a oil change, & had some concerns about a service engine light. Since I’ve got my 2014 Ford Focus I have had nothing but issues with it. I also purchased the extended warranty on my car. Turns out I was charged for $149.00 for them to tell me the issue and not be able to fix it. The issue was not covered under the warranty. Other places normally charge $111 for the diagnostics, but not Grapevine Ford. Anyways FORD ****. I will never in my life purchase another Ford vehicle.
11/15/2018
JOSH J. VERIFIED CUSTOMER
Love Grapevine Ford
11/15/2018
JUDY M. VERIFIED CUSTOMER
Bridget was very helpful and followed through with contacting me when my vehicle was ready
11/15/2018
Julie C. VERIFIED CUSTOMER
Bryon went above and beyond to source a part locally, so we could get our truck back before I had to leave town. Thank you, Bryon!