Friendly and Knowledgeable, happy with the service
11/12/2018
Jerry S. VERIFIED CUSTOMER
It’s ok.
11/12/2018
Ken J. VERIFIED CUSTOMER
Bob is awesome.
11/11/2018
JAMES J. VERIFIED CUSTOMER
Good customer service. Happy with appointments
11/11/2018
Greg E. VERIFIED CUSTOMER
Great Experience! Thanks Jason
11/11/2018
Matthew T. VERIFIED CUSTOMER
Jason did a great job!
11/11/2018
PAUL W. VERIFIED CUSTOMER
Jason always gets my car taken care of in a timely fashion.
11/11/2018
NATHAN C. VERIFIED CUSTOMER
Pete has been honest and taken care of me several times. Doesn't push you to do things that aren't needed but gives helpful recommendations. As long as I have this truck I'll bring it to him and Grapevine Ford for maintenance. Thanks Pete!
11/11/2018
Norman R. VERIFIED CUSTOMER
Bridget did a great job for me. I was called to make a
Service appointment, but it was made at Ford instead of
Lincoln. Bridget handled the change very efficiently.
11/11/2018
LILLI T. VERIFIED CUSTOMER
Great service.
11/11/2018
Leaseplan S. VERIFIED CUSTOMER
Called to find out if my car was done. Told to call cell phone or text, I did both. Never received any info for an hour. Called back talked to the receptionist said she would send a message to the service team to call me to let me know if the car was done or not. Another 45 minutes go by, no call. I called back and was transferred 3 different times to get a response if my car was done. No one answered. Receptionist said she would walk back to get someone to call me. 45 minutes later I revived a call. The person was not happy to call me and acted like he had no idea why he was calling me.
I was very surprised that a simple question, is my car ready. Would cause me so much time and irritation just to get an answer.
I will let lease plan know about this service and will not be returning to Grapevine Ford for any reason.
11/11/2018
DAVID F. VERIFIED CUSTOMER
He took good care of me by keeping me informed of the progress and let me know when the job was complete. Good job. Thanks
11/10/2018
STACIA B. VERIFIED CUSTOMER
Very polite and contacted me as soon as my vehicle was ready
11/10/2018
Sherly C. VERIFIED CUSTOMER
Lauren is always fantastic. She is the major reason I choose to have the service performed at the dealership.
Also, can someone please take a moment and correct my wife's name to Sheryl?
Thank you
George Court
11/10/2018
JAMIE P. VERIFIED CUSTOMER
Eddie was great. Nor happy with my purchase experience!
11/10/2018
CHRISTI N. VERIFIED CUSTOMER
Always greeted with a warm and friendly service advisor with Jeremy and all the staff. Always very well informed and serviced. Love my Grapevine Lincoln.
11/10/2018
JOSEPH M. VERIFIED CUSTOMER
The service application of paint was fine but dash is still not fixed by order of Ford.
11/10/2018
Ron P. VERIFIED CUSTOMER
Pete is a great representative of your company. Far more service oriented than others at your Grapevine location.
11/10/2018
ANDREW C. VERIFIED CUSTOMER
Pete is great to work with!! He is upfront and very knowledgeable.