Grapevine Ford Auto Repair Service Center

Lauren is my go to when in need of service. She’s very prompt and professional. Always willing to make sure my vehicle is taking care of.

No complaints. Car was back to me ahead of schedule.

Andrew was very attentive, got me taken care of right away and out by the time promised.

Robert os fantastic, a true customer advocate.

She does a great job. TOM S

Thank you for the quick service, knowledge of the issue and the response, and for doing a full tire change with no notice.

Daren fit me in when I had a time window to get this work performed, much appreciated!

Jason did an excellent job with getting my airbag replaced waited over five years Working with Jason from now on I will bring My cars to Grapevine Ford f for service and possibly purchase a new vehicle in the future

Bridget provided great service and orientation during the last visit . She is an asset to your company

Eddie was the best would recommend him to everyone Thanks

Bob is a great asset to your team.

Great job in a timely manner. Thank you very much. FRANK T

Johnny was very conscientious and courteous. He kept me completely informed.

Aaron treated me like a King. Best Service

Grapevine Ford provided a summary of multiple items that supposedly required immediate attention totaling approx. $2900. Most of these items have specifications and tolerances defining what is exceptable versus and when something should be replaced yet the specs of the parts on my truck we’re not provided. Only a subjective description or worn or loose was given. When I asked how the tech determined the parts required replacement Bryan acted very annoyed and I was told the tech is a master technician he knows what he’s doing. This is ridiculous to think someone should handover $2900 with no explanation of the current specs of the parts on their vehicle that have specific tolerances of when they should be replaced. Bryan acknowledged, and even showed me t he tolerance specs, but said I would need to pay for the man hours for him to inspect and provide the current condition? You do not tell someone they should have their brakes replaced because we had our best guy eyeball them and they’re done. The service of Grapevine Ford has dramatically decreased since relocating from the other building a couple years ago, this is evident with the constant turnover of the service managers and personnel at Grapevine Ford. The only reason I continue coming here is the location. This has been the final straw and I will find an alternate service location. A salesman called me during my long wait as they brought my truck around (way to jump on an opportunity) asking if I would be interested in purchasing a truck and I explained not from this dealership. To which he replied the sales and service were two different houses and that he would take really good care of me, I reminded him I would still need to bring the truck here for service. You have a big problem on your hands, which I think you’re well aware of. Good luck.

Awesome service advisor. Lauren is friendly and kept me up to date on my vehicle. Shes is the only person I look for when I get there. Give her a raise, seriously DO IT!

I feel the pricing for service is extremely high. I am also disappointed with the service department’s failure to reach out to set up an appointment for my oil change as I was told they would. I tried to use the Lincoln app to make the appointment and that failed as well. Hopefully next time will be better.

Used your Valet Service with loaner car! Service Dept. assured my car back to me by 3:30pm My car was not returned until 3:45-3:50pm. Am aware of traffic that time of day but the driver returning my car took the most congested& traffic rode, I35N. The drivers need to have the best, quickest route available at said time!

Excellent service advisor!! I will be back.

Jeremy and the Grapevine Lincoln Team are terrific!