The service advisor was severely lacking in technical knowledge and was time inefficient. Service charges were absurd. $650 for an O2 sensor which my fiancé replaced in 30 minutes for $60. Overheard advisor speaking with a fellow employee that I was being charged 3 hours of labor for this job. I will never return to Grapevine Ford and plan to contact Ford corporate office to review my quote and service I received.
11/7/2018
NATE M. VERIFIED CUSTOMER
You guys are awesome
11/7/2018
EARL B. VERIFIED CUSTOMER
Na
11/6/2018
WILLIAM L. VERIFIED CUSTOMER
Jason was excellent and very professional.
11/6/2018
Brandon W. VERIFIED CUSTOMER
Pete always takes care of me, and goes above and beyond.
11/6/2018
Debbie A. VERIFIED CUSTOMER
Excellent service as always...every time.
11/6/2018
KENNETH K. VERIFIED CUSTOMER
Andrew Shannon was excellent, knowledgeable, attentive, courteous.
I was extremely satisfied with his service.
11/6/2018
MARCIE G. VERIFIED CUSTOMER
I am always 100% satisfied with Jason. He is very knowledgeable with my car and always gets my car in and out. He quotes me accordingly and turnover time is amazing. He is always willing to help and always goes above and beyond. This is my 3rd visit since I became a mustang owner and I couldn't be any happier.
11/6/2018
Celeste D. VERIFIED CUSTOMER
Great attitude and very prompt.
11/6/2018
JOIE K. VERIFIED CUSTOMER
Bryan was professional and provided an A+ customer experience
11/6/2018
JERRY L. VERIFIED CUSTOMER
Eddie kept me up to date with great service and even more so with m questions
Regarding the navigator use!!!
11/6/2018
Wendell A. VERIFIED CUSTOMER
Aaron is awesome and such a help
11/6/2018
NONNA H. VERIFIED CUSTOMER
Jason was beyond wonderful. Most helpful and kind. He helped get my Edge back into safe driving condition.
11/6/2018
JON L. VERIFIED CUSTOMER
Top notch experience. A+
11/6/2018
Teresa Z. VERIFIED CUSTOMER
Professional, all work done in a timely manner
11/6/2018
Kris R. VERIFIED CUSTOMER
I came in with a back flat tire. Jason took me right away and pointed out that needed 2 other new tires, too. He provided fast and reliable service. Thanks!
11/6/2018
Kyle W. VERIFIED CUSTOMER
Pete is great! Great service.
11/6/2018
Mark S. VERIFIED CUSTOMER
Great service as always. We had a loner car. Our vehicle was completed as promised.
Thank you,
Mark & Jackie Starr
11/5/2018
Davis G. VERIFIED CUSTOMER
My main concern is always customer service. I never care what I have to pay or what needs to be done, I just want to be treated right and I must say that Pete's customer service is/was second to none. He kept me well informed, he was courteous and professional, made sure I understood my options, but best of all he personally lent a hand to my truck when the garage was lagging behind. I could not ask for better!
11/5/2018
JOHN S. VERIFIED CUSTOMER
None of the issues were corrected. Alignment is still incorrect. Backup camera works less than when I brought it in, and I have new check engine codes.