I was lied to about the price. I feel like I was taken advantage of. I am not happy one bit
10/29/2018
Gene C. VERIFIED CUSTOMER
We had an excellent experience at Grapevine Ford everyone that we spoke with was pleasant and polite. 10 out of 10
10/29/2018
Michael N. VERIFIED CUSTOMER
Very friendly and professional.
10/29/2018
Tracy S. VERIFIED CUSTOMER
Lauren is always helpful and attentive. I trust her as my advisor
10/29/2018
JAMES G. VERIFIED CUSTOMER
Johnny was great!
10/28/2018
DAVID V. VERIFIED CUSTOMER
Quick service, easy to work with, fair pricing.
10/28/2018
FLOYD C. VERIFIED CUSTOMER
I had my Lincoln in for inspection and the works oil change and an updated SD card. Bridgett first listened to all of my concerns then began a plan of action. After I was satisfied with what need to be done, she set me up in an area where I could get some online training done while I waited. When the car was ready, Bridgett went with me to install and test the new SD card. Although the new SD card did not solve the concerns I had about the navigation and phone system I was completely satisfied with her efforts. Bridgett went above and beyond. A great experience.
10/28/2018
RON W. VERIFIED CUSTOMER
Judy, did a nice job taking care of my concerns
10/28/2018
CHANCEA L. VERIFIED CUSTOMER
Jeremy provided 5 star service. He was very polite. He explained everything well and answered all of my questions with a smile. My service experience was excellent!!!!
10/28/2018
LISA P. VERIFIED CUSTOMER
Very friendly I was well taken care of thank you
10/28/2018
1VICTOR L. VERIFIED CUSTOMER
So before I was getting my car serviced on in the location in Lewisville but after going to the location in Grapevine, I dont think I will be going back. Thank you Grapevine Ford!
10/28/2018
Carl T. VERIFIED CUSTOMER
Never talked to Jody. Jody Was not there when dropped or picked up. Just wish someone else could have explained the recall work done in detail.
10/28/2018
Charles S. VERIFIED CUSTOMER
Josh did a great job, problem was fixed first time and in a timely manor. Truck was cleaned as well. Great job.. ty ty
10/27/2018
JOE S. VERIFIED CUSTOMER
Jody was incredible! I used to drive all the way to Bill Utter Ford because of their service. The last year or so, their service has deteriorated. This was my first visit to Grapevine Ford and I was very impressed. Thank you Jody!
10/27/2018
DANIEL P. VERIFIED CUSTOMER
Jody was good and service was completed properly and at a good price. But check in is unclear and creates wandering customers which isn’t ideal. Also, the wash included was very poor. If you are going to offer a wash, do it well or don’t offer it as a perk. Delivering me a partially cleaned truck where 2 of 4 wheels and dirt still on the center of the hood and all over the tailgate is pointless. I saw several other vehicles waiting that seem poorly cleaned.
10/27/2018
BOB L. VERIFIED CUSTOMER
Lauren is always a pleasure. Professional, courteous and very knowledgeable.
10/27/2018
Jennifer M. VERIFIED CUSTOMER
I was very well received and dealt with despite not having an appointment.