Lauren makes every experience easy, fast, and professional. I never regret doing business with her. She’s honestly the best rep I’ve ever dealt with and I hope she stays at Ford. Thank you for the great business relationship.
10/21/2018
KRISLYN H. VERIFIED CUSTOMER
Lauren was a great help and brought a smile to our faces.
10/21/2018
Carlyle B. VERIFIED CUSTOMER
He is always friendly professional fast annswrts any and all my questions
Always the best service .
I appreciate that !
Thank you!
10/21/2018
Peter L. VERIFIED CUSTOMER
Andrew is awesome and you guys kick **** with your phenomenal customer service.
10/21/2018
WILLIAM S. VERIFIED CUSTOMER
What an outstanding experience, the whole staff made me feel welcome and I loved all the updates on my vehicle.
10/21/2018
Don E. VERIFIED CUSTOMER
Pete was very attentive and my Explorer was immaculate when he returned it to me.
10/20/2018
Curtis C. VERIFIED CUSTOMER
I appreciated Andrew giving me an update and estimated completion time half way through the oil change.
10/20/2018
Christopher C. VERIFIED CUSTOMER
Great professional staff!
10/20/2018
Marcia R. VERIFIED CUSTOMER
Jeremy is the BEST and consistently lives up to the Service Advisor of the Year award he received in 2017. I have known Jeremy since I bought my car in 2014 and has comsistently delivered exceptional customer service.
10/20/2018
TODD E. VERIFIED CUSTOMER
Quick response
Little wait
Service MGR offered to install new plates
10/20/2018
ANDREW W. VERIFIED CUSTOMER
Great service advisor. Super communication
10/20/2018
Lars L. VERIFIED CUSTOMER
I had new windshield wipers put on and they fell off on my way home in the rain. I was told some would be mailed to me but did not receive a call back. What are you going to do about this?
10/20/2018
Raymound L. VERIFIED CUSTOMER
Great service, Thank You
10/20/2018
James B. VERIFIED CUSTOMER
Well done ????
10/20/2018
Elizabeth D. VERIFIED CUSTOMER
Bryan is by far the best service advisor I have had the pleasure of working with at Grapevine Ford: professional, communicative, efficient and helpful.
10/20/2018
Guy D. VERIFIED CUSTOMER
I am not satisfied with Ford grapevine because when I bought the car 2 years ago I was advised that if I pay the warranty which was an additional $4000 plus on top of the price of the car the warranty would be from bumper to bumper that was was they explained to us. Now that we want to change the rear shocks we have to pay $700 plus because it is not covered by the warranty and then when we ask them what are the covered parts they do not what to answer.
10/20/2018
Sandy K. VERIFIED CUSTOMER
BOTH Kevin and Daren on Fleet service give the best on customer sevice
10/20/2018
RALPH C. VERIFIED CUSTOMER
Jeremy was fantastic. Looking forward to the manufacture’s survey.
10/19/2018
Julie K. VERIFIED CUSTOMER
Always a good experience! Thanks
10/19/2018
GIL A. VERIFIED CUSTOMER
I was very disappointed with your service writer Eddie Saucedo after a service visit at Grapevine Ford. Mr. Saucedo approved additional repairs on my vehicle without my authorization and knowledge. Very unprofessional and dishonest.
I would like to acknowledge and praise the Service Manager Venny Diaz. Mr. Diaz and I were able to reach an amicable resolution. Although I was happy with the final outcome, I’m very unpleased with level of unprofessionalism demonstrated by Mr. Saucedo.
Regards,
GIL A