Robert was very polite and he quickly showed me to his office, I described my reason for service is the sunroof will not close properly. Within 30 minutes I was told of what the issue was and what to do. Very pleased with the prompt response and quickly returned my vehicle to me.
12/24/2021
Mark P. VERIFIED CUSTOMER
Jody is great to work with and such an asset to the team at Grapevine Ford. She is very professional.
12/24/2021
Elizabeth H. VERIFIED CUSTOMER
Great customer service as always
12/24/2021
Brenda J. VERIFIED CUSTOMER
Alfredo was great from start to finish, can't say enough good things about him.
12/24/2021
William Y. VERIFIED CUSTOMER
Tyler did a great job keeping me informed on some big repairs with my truck.
12/24/2021
Katherine P. VERIFIED CUSTOMER
We had an okay-ish experience. The vehicle was very dirty. I asked twice to make sure the vehicle was well cleaned and detailed before we drove over an hour one way to pick it up. When we arrived, it still had wrappers and trash underneath the seats and filth everywhere. I have two pictures of it, should I need to provide them to someone. They “detailed” this car three times, supposedly, and it was still dirty. The manager offered to give us a $100 reimbursement for us to have if detailed on our own. It is frustrating that we bought a $50,000 car and it was filthy when we went to pick it up. At 6 months pregnant, I had to crawl through there and show them what to clean.
Otherwise, Julian and Matt were great to work with. They did a great job working for our business. It was the vehicle being cleaned that we were disappointed with.
12/24/2021
Anitamarie L. VERIFIED CUSTOMER
Pete Roshell provided excellent service! Professional and time-efficient.
Thank you!
12/24/2021
Mark S. VERIFIED CUSTOMER
Pete Rochelle is awesome
12/24/2021
Joe T. VERIFIED CUSTOMER
Chris did a great job...will request him on all future service trips...
12/24/2021
Darrin M. VERIFIED CUSTOMER
Tyler was by far the best service supervisor we’ve had since buying our Ford. We’ve had all sorts of problems in the past with previous people but Tyler was very communicative, kept us informed all the way through and very thorough.
12/23/2021
Josh K. VERIFIED CUSTOMER
Pete was great to work with. Got me checked in and taken care of quickly. Will definitely ask for him next time.
12/23/2021
Roger N. VERIFIED CUSTOMER
Jody did a good job on handling the installation of several Bronco accessories which was new to her and the Servive Team.
12/23/2021
Shae W. VERIFIED CUSTOMER
The guy who helped me was great but I asked to have my car washed and when I got there to pick it up 2 hours later it wasn’t done. I would suggest checking to make sure everything requested is completed before you have someone come pick up the vehicle
12/23/2021
Natalie C. VERIFIED CUSTOMER
Pete was absolutely fantastic
12/23/2021
Danny M. VERIFIED CUSTOMER
Aaron does a great job and is patient even during these tough times. He makes sure that I am updated as the process is underway which is very helpful. He has been my service advisor with both of my Raptors and over 200K miles.
12/23/2021
Kurtis K. VERIFIED CUSTOMER
Aaron did a great job! He kept me informed throughout the entire service process.
12/23/2021
Jason G. VERIFIED CUSTOMER
Pete is knowledgeable and caring with his customers. He took care of my issue quickly.
12/23/2021
Jimmy L. VERIFIED CUSTOMER
Heath service team are fantastic. I am always very pleased with Heath and his team. I can depend on Mister Heath. Y'all are lucky to have him. Thanks Jimmy L