Jody is by FAR one of the reasons Grapevine Ford will have my business. She made sure we were taken care immediately not only that with it being the holidays she got us back on the road and home stress free!
12/23/2021
Ralph G. VERIFIED CUSTOMER
Pete did a great job
12/23/2021
James S. VERIFIED CUSTOMER
The part was not installed properly it looks like it's about to come off. This is absolutely unacceptable. The vehicle should have been inspected prior to returning it.
12/22/2021
Kirk C. VERIFIED CUSTOMER
Tyler has done an excellent job
12/22/2021
Linda P. VERIFIED CUSTOMER
Heath handled everything! No problems!
12/22/2021
ERIC A. VERIFIED CUSTOMER
Chris was excellent but if it is going to take 2 hours to do an oil change. Could you please have some beverages or snacks since your vending machines were sold out or not working.
12/22/2021
Michael M. VERIFIED CUSTOMER
Thank you
12/22/2021
Ryan R. VERIFIED CUSTOMER
Heath is the best service advisor we’ve have. Our vehicle has been back at the dealership about every 3 month's so I have been they more than any customer should. Heath always keeps us informed and up to date on what is going on.
12/22/2021
JUAN S. VERIFIED CUSTOMER
Excellent Service
12/22/2021
Shirley B. VERIFIED CUSTOMER
Very helpful
12/22/2021
Richard B. VERIFIED CUSTOMER
Tyler was great. Great communication and timely care. Very personable
12/22/2021
Glenn D. VERIFIED CUSTOMER
Professional and Courteous
12/22/2021
Ronnie K. VERIFIED CUSTOMER
Very Courteous and Christopher kept me informed. I will be back!!!
12/22/2021
Michael T. VERIFIED CUSTOMER
Pete was honest yet courteous and helped me get my truck taken care of immediately. Very helpful. Service was completed professionally and I was shown the results.
12/22/2021
Teresa Y. VERIFIED CUSTOMER
I'll be looking for the survey!
Definitely 5 stars for excellent customer service!