When I can't talk to a service manager or a used car manager to me this is bad business. And I am disappointed with the service I received. When a costume have a question someone needs to address the problem. SAD on y'all end.
12/16/2021
Rick D. VERIFIED CUSTOMER
All my issues and concerns are currently 100% resolved. Bob was great at handling my case and seeing through to completion!
12/16/2021
JOSEPH M. VERIFIED CUSTOMER
Very pleased with Tyler's service. He was definitely customer focused.
12/15/2021
David Q. VERIFIED CUSTOMER
Pete provides a high level of service, always comes through.
12/15/2021
James H. VERIFIED CUSTOMER
Very well satisfied with Pete and the service.
12/15/2021
Staci V. VERIFIED CUSTOMER
Tyler was very nice and accommodating. I was dropping off before having a major surgery the next day, so I would be out of commission for a little while. He got all items taken care of!
12/15/2021
Jenny W. VERIFIED CUSTOMER
Heath is wonderful and made the whole process easy and fast.
12/15/2021
Rick W. VERIFIED CUSTOMER
Pete was welcoming and professional. Kept me advised once or twice during the Quick Lube service. Vehicle was returned in less than 1 hour which is a milestone achievement for one of my experiences at Grapevine Ford!
12/15/2021
Brittany P. VERIFIED CUSTOMER
My boyfriend Joey was still there for an oil change at 11 am. His appointment was at 8:30. He also was going there to see if we could get a response from somebody on the recall on the Bronco we bought at Grapevine Ford. Between the two of us we have called four times and have not received a call back. So our service experience has been pretty miserable thus far. We even bought the extended warranty and are really regretting that decision given the responsiveness of the service department so far. We have never even met Christopher Walker. It’s possible Joey ran into him at some point today but no one ever identified themselves.
12/15/2021
Robert S. VERIFIED CUSTOMER
Excellent service from Pete!
12/15/2021
David S. VERIFIED CUSTOMER
Jody always does a great job!
12/15/2021
Randy K. VERIFIED CUSTOMER
You outshined Planet Lincoln by a mile. Thanks to Heath for his help!
12/14/2021
David H. VERIFIED CUSTOMER
Friendly, quick and great service. Very positive attitude
12/14/2021
JERRY S. VERIFIED CUSTOMER
Tyler was super helpful, efficient & friendly. Our car was ready quickly.
12/14/2021
ERNEST M. VERIFIED CUSTOMER
Pete did a great job!
12/14/2021
Ryan H. VERIFIED CUSTOMER
Alfredo, Pete, Cindy and a whole team did a wonderful job as always with my vehicle. I stopped in unannounced for a 70,000 mile oil change and it went off without a hitch everything was executed flawlessly. I even added a new battery. Alfredo did a great job tracking my vehicle history and helped me and my OCD nature stay ahead on maintenance issues. My 2015 F150 is running the best it’s ever run.
12/14/2021
Scott O. VERIFIED CUSTOMER
Tyler, is incredible. So refreshing to have quality customer service.
12/14/2021
TINA M. VERIFIED CUSTOMER
Aaron did a great job of keeping me up to date on status!
12/13/2021
Hillary G. VERIFIED CUSTOMER
I appreciate Heath’s thoughtful and thorough service! And the great communication!