Bob is the reason we buy our vehicles at Grapevine. 4 so far. He takes the time listen and explain. I actually enjoy having my cars serviced. Great guy.
12/3/2021
Roger S. VERIFIED CUSTOMER
Tayler Jaquess was amazing!
12/3/2021
Shawn A. VERIFIED CUSTOMER
Too much to type. Still waiting for resolution to get a new front license plate ordered through the state. Your sales representative has been so incapable of delivering customer service.
12/3/2021
Michelle B. VERIFIED CUSTOMER
I'm very satisfied with the service of my Lincoln at Grapevine Lincoln.
Mr. Leininger makes sure my vehicle is up-to-date on needed maintenance.
12/3/2021
Robert M. VERIFIED CUSTOMER
Pete is always a pleasure to do business with. Pete is efficient and I trust him.
12/3/2021
Chris M. VERIFIED CUSTOMER
Christopher was great! He listened to my issues and validated them. He went above and beyond to get my oil change and repair done and I couldn’t be more thankful!
12/3/2021
Grace M. VERIFIED CUSTOMER
Good, efficient. Courteous service.
Thanks, Pete and team.
Grace
12/3/2021
Kathy E. VERIFIED CUSTOMER
I’m ok with the service, just disappointed that with my purchase of service contracts at time of vehicle, none of the three will cover the swollen lug nuts on the mustang. 5000.00 worth of contracts should have covered it
12/3/2021
Cory D. VERIFIED CUSTOMER
Heath communicated well throughout the process. He completed all work in about the expected timeframe. Handled all warranty process. Always happy when we spoke and gave great service.
12/2/2021
Jack A. VERIFIED CUSTOMER
Great,great service,thanks Cris
12/2/2021
Chad B. VERIFIED CUSTOMER
Aaron did a great job communicating the timeline and repairs.
12/2/2021
Robert L. VERIFIED CUSTOMER
Repair was handled timely
12/2/2021
Alexander S. VERIFIED CUSTOMER
I appreciated Jodi getting the car in quickly. She even said they would wash it and make it look nice. However, when I picked up the car, it was still dirty, with bird poop all over the side windows. When Jodi handed me the keys and told me it was all ready, I assumed she checked it before handing me the keys. That was not the case. The customer service I received today was not great. It would have been nice if she took the time to check my car before handing over the keys after I was told it would be clean.
12/2/2021
Brady S. VERIFIED CUSTOMER
Chris Walker was so polite and wonderful to work with. Joe, in the parts dept was so great as well! He got our running boards on the same day so that I didn’t have to come back to get them. Thank you so much Joe!! And thank you Chris for taking such good care of us!
Sincerely,
Kent and Diana Smith
12/2/2021
Rodney A. VERIFIED CUSTOMER
Great customer service!
12/2/2021
Darin S. VERIFIED CUSTOMER
Heath as always didn't disappoint. Great communication, service and attention to detail. Highly recommend him
12/2/2021
Brett R. VERIFIED CUSTOMER
Aaron is great. He has worked with me on all of my vehicles and needs to be promoted or receive the highest Christmas bonus possible. That’s how good Aaron is.
12/2/2021
Incoom,Jacob (. VERIFIED CUSTOMER
he is good customer service
12/2/2021
Donna R. VERIFIED CUSTOMER
Great service
12/1/2021
Ann B. VERIFIED CUSTOMER
I was supposed to have a loaner but one was not available. I was supposed to get a call when one was available but to date have heard nothing. Supposedly it is still an open ticket.