Good communication and will followup to get answers for a different issue.
11/28/2021
Michael V. VERIFIED CUSTOMER
Tyler is the best service advisor I have had at Grapevine Ford!!!
11/28/2021
BRIAN B. VERIFIED CUSTOMER
Pete Roshell is the BEST! He took care of 2 of my vehicles today and very quickly! The BEST in the business! Thank you, Pete, for all you do for me.
BRIAN B
11/27/2021
Charmin R. VERIFIED CUSTOMER
None
11/26/2021
Garrett K. VERIFIED CUSTOMER
Tyler was awesome! Very professional and attentive.
11/26/2021
Kristin A. VERIFIED CUSTOMER
Heath does a great job and provides great customer service. He kept me updated and informed daily as to the status of my car and explained things in terms I could understand. Thank you Heath!
11/26/2021
Gary C. VERIFIED CUSTOMER
Tyler Jaquess performed amazingly on my behalf!! He worked hard to overcome the numerous Ford Service obstacles.
11/26/2021
Ryan B. VERIFIED CUSTOMER
Execellent service
11/25/2021
Suresh M. VERIFIED CUSTOMER
Heath was very good
11/25/2021
George D. VERIFIED CUSTOMER
I appreciate all of the help from the service team at Grapevine Ford.
11/25/2021
Kevin D. VERIFIED CUSTOMER
It didn't make sense to me that the primary purpose for my visit was not addressed until the 4th day (including Sunday) my vehicle was in the shop. The reason for the delay was apparently not having parts in stock. I needed to have the door lock actuators replaced and this was indicated when my service appointment was scheduled, so it would only make sense to me the parts would be prepared in advance.
11/25/2021
Kerry D. VERIFIED CUSTOMER
Daren is The BEST!!!
Thanks
Our vehicle was serviced 100 ????% to our satisfaction!
11/25/2021
Douglas W. VERIFIED CUSTOMER
Kevin was excellent. Very knowledgeable and customer oriented. A 10+,
11/25/2021
Trish P. VERIFIED CUSTOMER
When I first bought my navigator in 2018 I was very concerned about the quality of service. I had several experiences that were less than acceptable. When Heath came along I shared my concerns with him and he quickly did all he could to rectify. I’m comfortable and feel grateful now that I have someone that I can work with. We thought about buying another navigator, the services really put us on hold for that. He stepped up to the plate is a very nice young man.
The valet service is amazing. And make service appointments much easier. I’m hopeful now that Heath is helping us that we can move forward with better service experience.
11/25/2021
John V. VERIFIED CUSTOMER
Pete took really good care of us, glad to see that there are still people that care in today’s world!
11/24/2021
Russell E. VERIFIED CUSTOMER
Jody really took care of us. We needed the car for our vacation and she made things happen so we could meet our deadline. She was great to work with!
11/24/2021
Homer B. VERIFIED CUSTOMER
Great service — in good communication thru out process
11/24/2021
Eva P. VERIFIED CUSTOMER
Good communication
11/24/2021
Russell N. VERIFIED CUSTOMER
Tyler was awesome and resolved all issues related to my Ford Explorer. Kept me up to date. I will make sure all future service requests will start with Tyler.