Grapevine Ford Auto Repair Service Center

Excellent service by Pete Roshell. The price quote for skid plate replacement was accurate and the repair was completed and I was on my way on time. Thanks for a job well done.

Simple service no issues

Pete is friendly, engaging, and a great representative of the dealership and service department at Grapevine Ford. The service was ‘as expected’ in terms of time to complete.

In the many years I have patronized Grapevine Ford, Pete Rochelle has consistently provided superior customer service!

Great service! Thanks

Christopher did a great job.

I’m not super happy with how the truck looks. It doesn’t look like it’s been lifted at all?

Fast and friendly. I come back just for Alfredo!

Jody McPhail was awesome. She stayed in touch with me and always let me know what was going on. I’m so happy to have my car back! Thank you Grapevine Ford and Jody McPhail!

Alfredo was great! He kept me updated and we scheduled a service appointment to take care of some pending services I hadn’t scheduled yet and to get my state inspection knocked out. Excellent service!

I felt Chris kept me well informed. Car runs grea

Miguel was great. Will go again the next time my truck needs service.

Alfredo Zacarías has always been my service advisor and always takes good care of my truck. Very good at communicating and advising me on what my truck needs! Love the service and the commitment

I give Alfredo 5 stars! Professional, courteous, respectful, kind, knowledgeable, comforting and communicated every move! Thank you!

Daren Hayden is the best!!

My vehicle has been in the shop so many times this year for the very same reason. It wasn’t Rachel that was unsatisfactory. She was much better this time with communication until last Monday. I called for an update on Thursday. I was told she no longer worked there. It took me 4 phone calls to finally get someone on the phone that could help. I finally got Vinnie who was said to be a manager. I wasn’t impressed with his managerial skills. He seemed put out to talk to me both on the phone and in person. It was one word answers. It would have been nice to hear, “I’m so sorry we’re having such a hard time figuring out what’s going on with your vehicle”. Or “thank you for your patience”. Something. Anything. Then when I was about to drive away in my hopefully fixed vehicle, I notice the gas light was on. I simply couldn’t believe it. I purposefully looked when I dropped it off and it was 3/4 full. I found the first person I could find. Tyler is who I found. He could tell I was upset and immediately asked “how can I help?”. I told him that an empty tank is simply unacceptable. He said “of course, I’ll take care of it right now”. He didn’t put me off on someone else, or have to ask anyone. He simply took care of me and my problem right away. Finally after almost a year, I got someone who seemed to actually care. I appreciated that. Unfortunately after all the disappointment, I’ll be taking my future business elsewhere. But thank you Tyler. I’m glad my very last experience was positive. Rebecca G

Always receive excellent service. Alfonso is my go to

Great communication, no surprises

Service was good

Heath was friendly and made sure my car was well taken care of. Five stars!