Search

Real Reviews from VERIFIED CUSTOMERS
Thomas H. VERIFIED CUSTOMER
Excellent service by Pete Roshell. The price quote for skid plate replacement was accurate and the repair was completed and I was on my way on time. Thanks for a job well done.
11/17/2021
Charles W. VERIFIED CUSTOMER
Simple service no issues
11/17/2021
Eric V. VERIFIED CUSTOMER
Pete is friendly, engaging, and a great representative of the dealership and service department at Grapevine Ford. The service was ‘as expected’ in terms of time to complete.
11/17/2021
RON F. VERIFIED CUSTOMER
In the many years I have patronized Grapevine Ford, Pete Rochelle has consistently provided superior customer service!
11/17/2021
Shyamala B. VERIFIED CUSTOMER
Great service! Thanks
11/16/2021
JEFF V. VERIFIED CUSTOMER
Christopher did a great job.
11/16/2021
Katie L. VERIFIED CUSTOMER
I’m not super happy with how the truck looks. It doesn’t look like it’s been lifted at all?
11/15/2021
DAWN W. VERIFIED CUSTOMER
Fast and friendly. I come back just for Alfredo!
11/15/2021
Sarah P. VERIFIED CUSTOMER
Jody McPhail was awesome. She stayed in touch with me and always let me know what was going on. I’m so happy to have my car back! Thank you Grapevine Ford and Jody McPhail!
11/15/2021
Matthew A. VERIFIED CUSTOMER
Alfredo was great! He kept me updated and we scheduled a service appointment to take care of some pending services I hadn’t scheduled yet and to get my state inspection knocked out. Excellent service!
11/15/2021
Dan W. VERIFIED CUSTOMER
I felt Chris kept me well informed. Car runs grea
11/14/2021
Kevin B. VERIFIED CUSTOMER
Miguel was great. Will go again the next time my truck needs service.
11/14/2021
Manuel A. VERIFIED CUSTOMER
Alfredo Zacarías has always been my service advisor and always takes good care of my truck. Very good at communicating and advising me on what my truck needs! Love the service and the commitment
11/14/2021
Sonya R. VERIFIED CUSTOMER
I give Alfredo 5 stars! Professional, courteous, respectful, kind, knowledgeable, comforting and communicated every move! Thank you!
11/14/2021
Randell B. VERIFIED CUSTOMER
Daren Hayden is the best!!
11/14/2021
Rebecca G. VERIFIED CUSTOMER
My vehicle has been in the shop so many times this year for the very same reason. It wasn’t Rachel that was unsatisfactory. She was much better this time with communication until last Monday. I called for an update on Thursday. I was told she no longer worked there. It took me 4 phone calls to finally get someone on the phone that could help. I finally got Vinnie who was said to be a manager. I wasn’t impressed with his managerial skills. He seemed put out to talk to me both on the phone and in person. It was one word answers. It would have been nice to hear, “I’m so sorry we’re having such a hard time figuring out what’s going on with your vehicle”. Or “thank you for your patience”. Something. Anything. Then when I was about to drive away in my hopefully fixed vehicle, I notice the gas light was on. I simply couldn’t believe it. I purposefully looked when I dropped it off and it was 3/4 full. I found the first person I could find. Tyler is who I found. He could tell I was upset and immediately asked “how can I help?”. I told him that an empty tank is simply unacceptable. He said “of course, I’ll take care of it right now”. He didn’t put me off on someone else, or have to ask anyone. He simply took care of me and my problem right away. Finally after almost a year, I got someone who seemed to actually care. I appreciated that. Unfortunately after all the disappointment, I’ll be taking my future business elsewhere. But thank you Tyler. I’m glad my very last experience was positive. Rebecca G
11/14/2021
PETER R. VERIFIED CUSTOMER
Always receive excellent service. Alfonso is my go to
11/13/2021
Larry H. VERIFIED CUSTOMER
Great communication, no surprises
11/13/2021
Ronald T. VERIFIED CUSTOMER
Service was good
11/13/2021
CELINDA S. VERIFIED CUSTOMER
Heath was friendly and made sure my car was well taken care of. Five stars!
11/13/2021