Pete was awesome! He’s very professional and very personable. He made my trip to Grapevine Ford very enjoyable. While he took great care of my vehicle my girlfriend and I ordered a new Ford Bronco. That experience was also great! Pete and the entire team at Grapevine Ford was completely above and beyond satisfaction.
11/8/2021
Ricky B. VERIFIED CUSTOMER
Daren did a great job.
11/8/2021
Jenna G. VERIFIED CUSTOMER
Daren was great to work with but I would have liked more consistent communication throughout the day. I dropped the vehicle off at 8am and had to call at 1:30pm for a status update because I had not received anything before then. I then got a text that said the work was in progress and they would call when ready. I called again at 3:15 to ask if I would get my car back that day before they closed at 4pm. He then said it was ready and asked if I would be able to come get it before 4 (I live 20 minutes away). I had to jump in the car right away with my entire family to come pick up the car. All of that could have been avoided with simple text message communication throughout the process. Thank you.
11/8/2021
MARYANN D. VERIFIED CUSTOMER
Christopher Walker made my experience at Grapevine Ford so pleasant. What an incredible employee! Thank you!!!
11/7/2021
Steve L. VERIFIED CUSTOMER
Was 100% pleased!
11/7/2021
Bob C. VERIFIED CUSTOMER
Appreciated Heath keeping us updated on status of services and repairs.
11/7/2021
Morgan A. VERIFIED CUSTOMER
Great job, thanks!
11/7/2021
Joanne D. VERIFIED CUSTOMER
The Podium survey only allows a response through Google. I will NOT respond through Google. Is there another way to respond? Please advise. Thank you.
11/7/2021
Pete M. VERIFIED CUSTOMER
Alfredo is the best!!!
11/7/2021
Tommy J. VERIFIED CUSTOMER
Rachael did a great job to get my service completed in a reasonable amount of time. She even had the technician point out some problems with my vehicle that I wasn’t aware of. She was a great help!
I was disappointed that the price for The Works service increased and that you no longer wash the vehicle as part of the service. Also, that you don’t offer shuttle service on Saturday.
11/7/2021
Tadd M. VERIFIED CUSTOMER
Pete is the best.
11/7/2021
Lynn D. VERIFIED CUSTOMER
Thanks for asking I had my platinum in for service today I went to have tires put on & my air filter was completely black and hadn’t been looked at for several service I bring it to Grapevine Ford every 5 thousand miles I’m very disappointing in my service the last several times thanks for listening and hopefully this will change next time I bring one of my vehicles in
11/7/2021
Melissa T. VERIFIED CUSTOMER
Painless and easy :)
11/7/2021
Sue D. VERIFIED CUSTOMER
Pete did a great job to meet our needs. Thank you Pete!!
11/6/2021
Tony M. VERIFIED CUSTOMER
We’re very pleased with Heath’s performance. He has continued deliver outstanding service every time we come in for maintenance. Great communication and follow through
11/6/2021
Art W. VERIFIED CUSTOMER
Pete does a great job. He is very courteous and helpful and provides good information about the status of the service and options.
11/6/2021
Feemster J. VERIFIED CUSTOMER
Very friendly and quick service done on vehicle as well as getting a loaner vehicle