Pete was great! I will be back for future maintenance
11/6/2021
James L. VERIFIED CUSTOMER
Alfredo was awesome. He always takes the time to explain everything and his customer service is unmatched. Thank you for another great appointment
11/6/2021
Jeffery K. VERIFIED CUSTOMER
Great service! Thank you Heath.
11/6/2021
MICHAEL M. VERIFIED CUSTOMER
Went for a 30k service. Advisor was very nice and accommodating. Asked to have the antenna base replaced. It was broken I’m sure through a car wash. That I know I would be responsible for. I was advised they were too busy to replace and would need to make another appointment. I asked for that when scheduling the service on line. Was called by 11:30am letting me know my truck was ready. I asked about the antenna base that I would purchase and install myself and had to go to parts and get the part. Truck was not washed though I thought that was complimentary and since I didn’t pick it up until 4:00 you would think they had plenty on time to do that. Driving home noticed that DEF was not filled. Receipt said the did that. That was also forgotten on last service. I thought maybe just an overlook. I will not be able to check to see if the recommended other items were done. I will check tomorrow if water separator was drained. I was not happy with my service. This is twice something was overlooked. That makes e think what else was overlooked. I will think twice and maybe try another dealership that actually cares about their customers. Not a happy camper.
11/6/2021
Jennifer C. VERIFIED CUSTOMER
He was great. Got me in and out on the road really fast
11/6/2021
Rodney W. VERIFIED CUSTOMER
Thank you!
11/6/2021
Jim H. VERIFIED CUSTOMER
Pete Roshell provided excellent customer service and I am completely satisfied.
11/5/2021
Xavier R. VERIFIED CUSTOMER
The sales person left before the job was finished without telling me. Additionally, when asked to look into issues with my vehicle the dealership did not even look into these items.
11/5/2021
BEN H. VERIFIED CUSTOMER
Had a hard time being able to call in and actually speak with anybody in the service department. Answering service that you have outsourced with is not a great solution. Need to be able to just call in and speak with service team.
11/5/2021
Kenneth S. VERIFIED CUSTOMER
The team did a good job and were very personable.
11/5/2021
Vicki M. VERIFIED CUSTOMER
Friendly and completed work in a timely manner. Very satisfied with my experience.
11/5/2021
Sharon B. VERIFIED CUSTOMER
Service was excellent.
11/5/2021
NEAL F. VERIFIED CUSTOMER
He did a great job and I did leave a comment on google for you guys and gals. Thanks for the help with my explorer!
11/5/2021
Minnette Q. VERIFIED CUSTOMER
Heath is very attentive and listened to my concerns. I feel he guided my decisions in the right direction.
Thanks!
11/4/2021
Carey B. VERIFIED CUSTOMER
Excellent customer service! Update’s were perfect.
11/4/2021
Shayla B. VERIFIED CUSTOMER
Rachel was very patient, professional and helpful. She went above and beyond to satisfy every one of my questions.
11/4/2021
Dan S. VERIFIED CUSTOMER
I had an appointment to address an issue at 7:00 am on a Wednesday. My truck was not looked at till the following Tuesday. I would have appreciated if I was not given an appointment until the day of or before someone was available to look at the vehicle.
11/4/2021
CINDY O. VERIFIED CUSTOMER
Pete was great!! He was helpful & great to work with!
Thank you!
11/4/2021
Nonna H. VERIFIED CUSTOMER
Excellent
11/4/2021
James W. VERIFIED CUSTOMER
Rachel was terrific and she was very helpful. Rachel was 5 stars on a 5 star rating. Thank you for taking care of my Ford vehicle,Grapevine Ford. James W