Reliable Chevrolet Auto Repair Service

Excellent service from everyone.

Dear Sir or Madam, I arrived on Friday, May 10 at 11:20am, and drove up to the service entrance. I had made no appointment, but wanted to get my oil changed and tires rotated using a coupon that I had for $35.99. I did a walk around with a female service attendant, and she up-sold me a rear wiper blade. I told her that I would go to lunch with my fiancee, and then return in about an hour. I came back around 12:45pm, and waited in the waiting area for awhile before asking the service concierge about the status of my vehicle. He checked, and then told me that it should not be much longer. I went to get a cup of coffee, and the styrofoam cup had a hole in it. I burned my finger. I waited another 30 minutes or so, before a male member of your service staff came and got me. I went to pay, and paid the around $58 oil change, tire rotation, and wiper change fee. The service member walked me out to my vehicle, and told me to have a good day. I was thrown off, because they usually tell me some of the issues with me vehicle before I leave. I mentioned it to the service representative, and he told me that no one had given him that information. We said our goodbyes one more time. I walked over to the driver's side door, and noticed that it was slightly ajar. I got in to the vehicle, and attempted to start it. It would not start. I came and got another member of the service staff, and he attempted to help me start the vehicle. We got the mobile charger for the battery, and tried that method. It still would not start. At this point, I was walked back to the inside waiting area, and asked to wait while the service tech took a look at the issue. I sat there, in obvious frustration, until about 2:30pm. I was walked back out to the payment area, and asked to sign some documents that I was not really explained. I was then told that I had other issues with me vehicle, and that it may not be safe to drive. The asked me to sign a waiver for this as well. He handed me the keys, and told me that I was good to go without an apology. I asked what the issue was with the vehicle, and he told me that it was a bad, old battery. I politely responded that the battery and the vehicle had no issues before the date, and that the door being left ajar for a long time was more than likely the issue behind the vehicle not starting. He explained that he was not the one that dealt with my vehicle, and that it was just a coincidence that my battery died while in their care. I told him that was unlikely, and that I had been at Reliable for over 3 hours. He did not respond, and I took my keys and left. I feel that I was not shown the level of service, speed, or communication that was appropriate. This was not my first time at Reliable, and I was surprised at the lack of decency. The fact that no one apologized during this entire time is also reprehensible. I have since had "my" auto guy check out the issues with the vehicle, and test the battery. The battery is fine, and the issues with the vehicle do not make it unsafe to drive. I recently passed an inspection, and I find these up-selling fear techniques to be unneeded. Three hours plus for an oil change and an issue with closing a door is not exactly how I envisioned my day going. I dealt with at least five people from the service department, and left in a very poor mood. You do not have the right email for me. My email is This service email was sent to my father's email. My cell number is ****-****-xxxx. I know that the service department is the lifeblood of many dealerships, and this comment may help you better serve future customers. I find it difficult to see myself driving through your service door again. Best, Jordan H

Staff very helpful,competant and professional.

Great team here in Springfield. Jose was awesome always so generous. This buying experience is awesome for me and my wife and can't wait to continue our coustomer ship

Excellent service as usual!!

He as extremely friendly and efficient. Glad to have him again on my next visit.

Great job! Thank you all very much!

We have always had a job well done when we do visit reliable

All went well

Very good and respectful

Excellent seevice as always!

Yes! I am Very Thankful! For Great! Service!Great! Communication! And Always! Uplifting! When things are Right! Or - Things go Wrong!Life! Happens.They are all Very! Helpful! Even When it is Not! Their Job title. Thanks! For All your Help! In all I've needed Done!

Console was left greasy/dirty. Possibly from the mechanic but very disappointing. Had to buy wipes. Unrelated but ... Awkward that representative asks for 10/10 on a survey.

Congenial, professional individual

Thank you

Very knowledgeable, great job explaining the service and what I was needing.

We were told it would be 45 minutes to an hour for the service and after an hour and 45 minutes we asked about it and they’re like oh yeah it must’ve just got finished. No one followed through timely

Very nice and kind

Very good and quick service. Thank you

Always a great job.