Austin was fabulous. He was very informative and kept me updated frequently . He also went above and beyond my expectation by discussing my Warranty with GMC … He made numerous phone calls to get me the coverage that I needed and make sure it was handled correctly. I was very impressed with the service I received . Thank you
9/17/2020
Shannon L. VERIFIED CUSTOMER
He was very nice and personable! And he answered all my questions.
9/17/2020
Kevin W. VERIFIED CUSTOMER
Sean was very professional and very helpful. I had a great experience with my 30,000 mile service today.
9/17/2020
TOM D. VERIFIED CUSTOMER
No need to contact me. I doubt I have any information you haven't heard before. I will mention my two concerns. One is that I typically have to contact you to get a status on my vehicle. I would think there would be an automatic reminder to contact a customer after 6 to 8 hours rather than have them wonder. The second is the approach to the repair. In May, I brought the vehicle in for an air conditioner issue. At a cost of over $1000 Needed a new evaporator and motor and as I understand it two a/c lines were replaced. Worked fine until about mid-July when it started losing it's cooling power. Brought it in to see if you could figure that out and it turns out needed a new exchanger. Each repair cost $460 in labor and 2 units of freon. Since the car was already over 7 years old in May, why not go ahead and change out the exchanger while you are in there. Seems like that would have saved me about $500 in freon and labor. Don't know if you have any statistics on a/c repairs but it would be interesting to investigate how often you have to go back in within a year of the first repair. Forgive my frustration.
9/16/2020
Angela H. VERIFIED CUSTOMER
Sean was very knowledgeable and Professional
9/16/2020
CLIFFORD A. VERIFIED CUSTOMER
Nice people.
9/16/2020
WILLIAM M. VERIFIED CUSTOMER
Chance was very pleasant and helpful. He listened to my concerned about my tire losing air pressure and took extra time to examine it when my car was ready. Great work from Chance.
9/15/2020
Lynn B. VERIFIED CUSTOMER
Thank you all so much
9/15/2020
Patty B. VERIFIED CUSTOMER
Debbie Peavey and her team always give great service
9/15/2020
Glenda P. VERIFIED CUSTOMER
Always helpful and prompt. Couldn't ask for a better guy.
9/15/2020
Anita B. VERIFIED CUSTOMER
Debbie always is very good with her customer service and keeping me informed of what repairs, the time frame of repairs, etc. She is a "jewel" for Reliable!
9/14/2020
Gil G. VERIFIED CUSTOMER
Everything went well from scheduling to the promptness of the completed repair.
9/14/2020
Amanda R. VERIFIED CUSTOMER
Austin was great at communicating with me and he was very understanding and helpful. This kind of customer service is why I choose to drive the hour to Springfield for service.
Thank you!!
9/14/2020
Stephen F. VERIFIED CUSTOMER
The service is done in a timely manner. The people at the dealership are professional and friendly, making it a pleasant experience. The service advisors keep us updated on everything done. We're very satisfied, and we'll continue to have our service done at Reliable.
9/14/2020
Eric V. VERIFIED CUSTOMER
Very pleased with service and work.
9/13/2020
David E. VERIFIED CUSTOMER
Chance is this best we have had in the service department.Always helpful and let’s me know what I need .Thats why we always come back to Reliable.Thanks
9/13/2020
Gina H. VERIFIED CUSTOMER
Chance was very helpful & informative about the work needed on the cruise & another vehicle that we have.