Took four phone calls to get through to make an appointment. Fiat service driveway is hidden with only a small sign to identify it. Only one person to write you up who can’t be in all places needed at one time with fellow employees of Jeep unwilling (and annoyed if asked) to help. Had to have parts of the paint coating reapplied after failure to remove road debris before installing ((I washed the car where I live in Tucson and was told the trip dirt would be addressed when I got there) and car was also driven through a muddy puddle before handing over a car that was just cleaned. Such service is simply careless and uncaring to the customer.
5/31/2019
Michelle M. VERIFIED CUSTOMER
Jon and Will were outstanding!
5/31/2019
Melissa N. VERIFIED CUSTOMER
Jon Kenney always exceeds my expectations.
5/29/2019
Michael J. VERIFIED CUSTOMER
Jon is very professional and considerate.
5/25/2019
Judy J. VERIFIED CUSTOMER
My advisor Jon Kinney was a great help.
5/23/2019
Dan Y. VERIFIED CUSTOMER
Your team is great! Jon is awesome and service oriented. You have way too few Alfa Romeo loaners and the process to get loaners takes too long. I base this on the Lexus and Mercedes service models. Alfa wants to be one of those brands and to do that is to have more like for like loaners (Alfa or not) . I know you all care and Jon works very hard!! I appreciate your overall service level so please take this as constructive criticism!
Thanks!!
5/23/2019
Barry M. VERIFIED CUSTOMER
Excellent, on time and accurate bill. Thanks!
5/22/2019
LAURA S. VERIFIED CUSTOMER
The customer service was outstanding. They made the whole experience nice and I am a female. Would highly recommend them!
5/22/2019
Zoran G. VERIFIED CUSTOMER
Couple of minor complaints:
1. The car was dirty upon pick up
2. The car clock was not reset.
After waiting for one week to have it fixed that was the least you could do.
5/22/2019
Erin H. VERIFIED CUSTOMER
John was very prompt in getting back to me when I left him a message to schedule my service. I appreciate his attentiveness to his customers.
5/22/2019
BREYAN S. VERIFIED CUSTOMER
I’m always pleased with the outstanding customer service I receive at Fiat and I would never take my car anywhere else for service.
5/21/2019
Tanner C. VERIFIED CUSTOMER
Jon Kenney and the whole team are awesome people! Very nice and compassionate, just overall a great staff
5/19/2019
Maximo M. VERIFIED CUSTOMER
John is great
5/17/2019
Richard C. VERIFIED CUSTOMER
Great service very responsive to all needs
5/16/2019
Nancy L. VERIFIED CUSTOMER
Jon was very courteous and professional. He gave me my estimate, which turned out to be spot on. He had a loaner vehicle ready and waiting.....best service ever.....thank you ...dont let him leave.