as long as Fiat is subject to the whims of Airpark Dodge service department, it will never be a stellar boutique dealership within a dealership. My service advisor Jon Tenney is very nice and well-intentioned, but after waiting 3 hours for a simple zaktek service, we together ask the cashier how this could be improved. she said there is no priority for customers waiting in the service lobby whose appointment does not include any other work, other cars can be put ahead of them. So they will do zaktek when it's convenient for them, not when it's convenient for the customer, which is never going to result in happy customers. Thankfully this was my sixth and final visit, and I won't be back.
1/21/2019
Susan D. VERIFIED CUSTOMER
Jon Kenny provides excellent service and is professional and personable.
1/19/2019
Nigel M. VERIFIED CUSTOMER
Thank you to Jon for helping me with my issue which was resolved much quicker thank expected.
1/19/2019
Thomas M. VERIFIED CUSTOMER
Jon The service coordinator is awesome & so helpful...made my oil change appointment quick & easy!
1/17/2019
Susan F. VERIFIED CUSTOMER
Friendly and professional service. :)
1/16/2019
Dennis S. VERIFIED CUSTOMER
Good service and friendly staff.
1/16/2019
KATHY S. VERIFIED CUSTOMER
Jon Kenny was very prompt and professional in replacing my battery that was covered under warranty. Debbie was extremely helpful in getting me in the queue for the replacement. A great team!!
1/16/2019
Carol J. VERIFIED CUSTOMER
Super friendly and helpful
1/13/2019
Larry L. VERIFIED CUSTOMER
Horribly disorganized, and don’t seem to actually care about customers after the initial purchase.
Routinely get things wrong.
Overal, one of the worst dealerships I’ve ever dealt with. Sadly, it doesn’t appear that they even care.
1/12/2019
Mark C. VERIFIED CUSTOMER
Very easy and positive experience
1/12/2019
Brad M. VERIFIED CUSTOMER
Jon is Awesome!!!!
1/12/2019
Angela M. VERIFIED CUSTOMER
Jon kept us well informed! He went over and above the ‘normal’ customer service. Thank you Jon!
1/12/2019
Joe B. VERIFIED CUSTOMER
My service advisor Jon Kenney has gone out of his way to help with my Alfa 4C.
1/10/2019
Vincent A. VERIFIED CUSTOMER
The quotation was less than he assumed. His expertise provided me knowledge of what I should do and things I can wait to do. John is friend and always makes me feel like he cares.
Vince Antixo
1/10/2019
Ellen B. VERIFIED CUSTOMER
Jon Kenney is the best customer service person. He makes showing up at the dealership a pleasure instead of drudgery. He makes each person feel that his or her car is the most important. He gets 5 stars.
1/9/2019
Linda E. VERIFIED CUSTOMER
Very good and professional service.
1/9/2019
Tommy H. VERIFIED CUSTOMER
I just wish the wait time was a bit shorter. Otherwise keep up the good work!
1/9/2019
Blondie S. VERIFIED CUSTOMER
Jon Kennet is excellent employee!
1/9/2019
Christopher W. VERIFIED CUSTOMER
Jon was extremely helpful and made me feel like a valued customer. His customer service makes the drive from Chandler to north Scottsdale totally worth it