I just wish there were more loaner vehicles available. In four years, of owning the vehicle and having several issues, I’ve only been given a loaner once time and I feel like I had to beg for it. I know Kaleem has no control over this, and I didn’t speak to him about it- just the lady who I spoke to when she called to schedule the appointment.
2/16/2019
Raymond I. VERIFIED CUSTOMER
The paper work got mixed up in the back and my vehicle was behind all day. I was not pleased with the length of time it took. I got there at 7:30am for a 8:00 service appointment. Because of the mixup I didn’t get out of your service department until 3:00pm. I think that is alittle long do you agree? We have bought several cars from Central and it was alittle disappointing. Thinking about trading vehicles because we have been loyal customers we maybe looking somewhere else in the future. Your service dept is what you depend on when you buy a vehicle someone that will stand behind your work hopefully we won’t have a need to come back.
2/16/2019
Billy M. VERIFIED CUSTOMER
Thank you as always
2/16/2019
Rhonda M. VERIFIED CUSTOMER
Always get good service. Tom is so helpful
2/15/2019
Jimmy S. VERIFIED CUSTOMER
Kaleem was extremely helpful, he went out of his way to explain how thoroughly my vehicle was taken care of. He didnt rush, he took his time and treated me like a person, not just another vehicle! I really appreciate his help! Thank you kaleem!
2/14/2019
Quinn Aviation. VERIFIED CUSTOMER
Tom is great. I couldn’t ask for a better guy to take care of our needs.
Tom and Kaleem both do a great job!
2/14/2019
Phil B. VERIFIED CUSTOMER
Nice facilities to wait in while the service was being provided and hot drinks to boot. Excellent.
2/12/2019
Paul P. VERIFIED CUSTOMER
Excellent service
2/12/2019
William W. VERIFIED CUSTOMER
Part ordered and I am scheduled for 8AM Monday, February 11 to install part.
2/9/2019
Matt Z. VERIFIED CUSTOMER
See my response from your first survey sent.
2/7/2019
Matt Z. VERIFIED CUSTOMER
Truck was brought in Thursday 1/31 and diagnosed Friday 2/1. I paid the diagnosis fee of 119$ and made the repairs myself. Issue was not resolved. Brought the vehicle back in on Wednesday 2/6 for another diagnosis of the same problem. I was told my vehicle was ready and when i arrived it was not. I was told i would be charged another diagnosis fee for what was mis-diagnosed the first time. I have purchased several new vehicles from the Central Auto Group, but i have spent my last 119$ there. I dont mind paying for diagnosis if its correct, but im not paying another fee for what should have been diagnosed correctly the first time.
2/6/2019
Arvel T. VERIFIED CUSTOMER
Wrong part was deliverd to them due to manufacture change. The people were very friendly and helpful. After some time locating the correct part they repaired my vehicle to my satisfaction.
2/5/2019
Rhonda M. VERIFIED CUSTOMER
I have been bringing my SUV to Central ever since i brought it. Have not had any bad service sometimes had a couple long waits, but very satisfied. Tom is so good he goes out of his way to make sure i'm satisfied.