This service went smoothly. However, I am surprised that this issue was not caught during maintenance. We had regular maintenance the week before.
1/23/2025
Jing H. VERIFIED CUSTOMER
Good service and people
1/23/2025
Vinay S. VERIFIED CUSTOMER
Very satisfied with promptness of service and professionalism in handling the service.
1/22/2025
Kathleen R. VERIFIED CUSTOMER
George always greets me with a smile, explains every detail of the service for my vehicle before I sign the service contract and promptly informs me if there is additional service needed and when my vehicle is available for pickup. He is a pleasure to work with and an asset to the dealership.
1/22/2025
Chumei L. VERIFIED CUSTOMER
Good job! Thank you
1/22/2025
James C. VERIFIED CUSTOMER
Previously sent.
1/22/2025
Elaine C. VERIFIED CUSTOMER
Never got back to my question in the time frame they specified. They didn’t clarify that coming around 6:50 would be pointless because service center is closed. I sent screenshot with my ETA. They should I have just told me that they were closed and don’t come. I would have not gotten a loaner then
1/22/2025
Jonathan H. VERIFIED CUSTOMER
Alma is great!
1/22/2025
Suzette H. VERIFIED CUSTOMER
Service was fine however, George, the service Advisor, never advised me that my vehicle was ready or any comments. I never saw him after my arrival. I had to check with the Desk after 2.5 hours.
1/22/2025
Jonathan M. VERIFIED CUSTOMER
I am concerned with quality control as this is the second time after getting my car from detail that I have concerns. I texted images after leaving the dealership today and I am waiting to hear back.
1/22/2025
Joyce K. VERIFIED CUSTOMER
Alma is awesome.
1/22/2025
Travis B. VERIFIED CUSTOMER
All positive, every single time!
1/22/2025
John F. VERIFIED CUSTOMER
Only complaint is the facility really needs to be updated. Steven Creek Lexus service center is far nicer. I only drive up and fight traffic because I like Randy.
1/22/2025
Fan J. VERIFIED CUSTOMER
good service
1/22/2025
Lauren C. VERIFIED CUSTOMER
David was kind, knowledgeable and informative throughout the process. My husband had a small pocket knife fall from his pocket while driving my car. We figured out it must have fallen under the plastic cover under the seat. It held a huge sentimental value to us. David worked with the technician to recover it, we are very grateful for your outstanding staff
1/22/2025
Rodica C. VERIFIED CUSTOMER
David did an excellent job answering my questions and explaining technical issues. Kudos to David.
1/22/2025
Batul S. VERIFIED CUSTOMER
I’ve had my car serviced in Texas before. What I paid for a mere inspection was about how much I paid to get my oil change in addition to inspection. There isn’t transparency on what to expect at milestones set for maintenance. Which one can look at to estimate costs.
Website is also not very helpful
1/21/2025
Cheryl E. VERIFIED CUSTOMER
Expected and received outstanding service experience as always
1/21/2025
Jose P. VERIFIED CUSTOMER
I was the first vehicle to arrive 15 min before center opened at 7am, three vehicles lined up behind me. After entry, all three vehicles behind me were immediately attended to, and I was the last even though I was the first in line. After more than 4 hours had passed, I phoned to inquire about the status of my car. I was told my service rep was at lunch and that nobody else could provide me with an update. I was told a post it with my mssg and number was placed on my rep’s desk. I never received a call back, nor text stating my car was ready. Instead, an email from him 90 min later stating that my car was ready. This last experience was unlike all others I have had with service in the past.