I appreciated that Joe called me several times to let me know the status of my car. That was very helpful.
4/25/2019
Reena S. VERIFIED CUSTOMER
Josh is very knowledgeable. Great customer service
He values customers. And top of that he greets customer with great smiles ????????.
Keep it up Josh!
Thank again
4/25/2019
Juan G. VERIFIED CUSTOMER
He is knowledgeable and very professional. He always takes the time to listen and to resolve my issues. Great guy to work with.
4/25/2019
Brenda V. VERIFIED CUSTOMER
Fred was wonderful! He kept me posted on the status of my car and my insurance claim and as soon as that was all settled my car was repaired quickly. Everyone at Putnam Lexus is friendly, polite , helpful from everyone i met... the girls at thee desk, Fred, i met the mechanic who talked to me about the rodent damage to my car and had a great convo about the damage, the repair and his experience with other car owners who had the same problem. Everyone made me feel like all would be OK! Thxs for the loaner car too!
4/25/2019
Penelope C. VERIFIED CUSTOMER
I was very happy with the service I received from Richard Nguyen.
I noticed when I was on my way home that my dashboard showed
Settings-Push and hold DISPLAY to go to settings screen.
I called Putnum and asked if someone could walk me through on
how to set. No one was available but Stuart would leave Richard a
message to get back to me.
4/25/2019
Catherine N. VERIFIED CUSTOMER
Great experience during Maintenance service & excellent job from the Service advisor Richard Nguyen , he was accommodating & very knowledgeable . He also provided me with a loaner car. Im satisfied with the whole experience .
Kiudos to all the Lexus Service Team who worked so hard to make your
customers happy??
4/24/2019
Gennette L. VERIFIED CUSTOMER
Really appreciated the loaner car. Thank you for organizing that. Kent was really helpful!
4/24/2019
Boardwalk Auto. VERIFIED CUSTOMER
Fadi was so courteous. I will being all my Lexus to him.
4/24/2019
Kathleen K. VERIFIED CUSTOMER
This time much better than last in which they kept ny car for a week and little communication
This time they couldn’t ffubd a problem but turned the car over in one day and josh was very professional
4/24/2019
Beth Ann. VERIFIED CUSTOMER
Your team did a great job! Got me right I’m for service same day and took care of my 5,000 mile service. Thankfully there were no problems. Really appreciate the great service and the CAR WASH!!!!
Thanks again!
4/24/2019
Kim J. VERIFIED CUSTOMER
Thank you Richard!
4/24/2019
Michael L. VERIFIED CUSTOMER
Fred Young Deserves high praise he did a great job. I’ve been going to Putnam for many years And this was the best experience I had. It was really nice to have the person who answered the phone from my initial phone call be able to book me and not be transferred or five different people and getting nothing but voicemails. It should always be like this. Hope it does not change
4/24/2019
Wayne C. VERIFIED CUSTOMER
Richard is very responsive and professional.
4/23/2019
David E. VERIFIED CUSTOMER
Great experience. Everything was very professional and could not have gone any better.
4/22/2019
Robert R. VERIFIED CUSTOMER
Joe was great. Happy to complete the survey.
4/22/2019
Yuan S. VERIFIED CUSTOMER
Great service!
4/22/2019
Harvey F. VERIFIED CUSTOMER
Kent was great and super helpful, walking us through the entire process.
4/22/2019
Carol R. VERIFIED CUSTOMER
Excellent service. Winston is very professional.
Thank you.
Carol R
4/22/2019
Barry N. VERIFIED CUSTOMER
Fred’s customer service and professionalism was great!
4/21/2019
Rafeal C. VERIFIED CUSTOMER
Reliable and fast, however you should evaluate if such a service is really necessary for a 6 months car usage.