Professional and personal. Willing to please and make an informative difference. In other words, I felt cared for.
2/25/2025
SHARON N. VERIFIED CUSTOMER
Alma was very friendly and very efficient.
2/25/2025
Athena D. VERIFIED CUSTOMER
Alma is very friendly and helpful. She always delivers satisfactory and professional service. Thank you!
2/24/2025
Lidan Z. VERIFIED CUSTOMER
Thanks!
2/23/2025
Donna B. VERIFIED CUSTOMER
I appreciated David’s follow up in providing an overview of recommended and required services. He explained the why behind the need for the service in a way that I felt both informed as the consumer and had autonomy in decided if I wanted to proceed with the services. I did not feel pressured. I also was happy in being notified of the estimated completion time.
2/23/2025
Julie L. VERIFIED CUSTOMER
George provided incredible customer service today. He did not lose his cool when I became quite agitated hearing my car was being washed. My concern was that this meant rollers, which I do not let touch my car. Once I was able to speak with him in person, he was able to clear it up, and kept a reassuring smile on his face too. I sincerely appreciated his support in getting my tire replaced today, obviously an unplanned visit. I hope he will be available for my next service visit, instead of my going to Serramonte.
2/23/2025
Steve M. VERIFIED CUSTOMER
Thank you
2/23/2025
Maria H. VERIFIED CUSTOMER
David M Liss, was very nice, kind so friendly and listened to me and fixed my car problem. Also was very nice Jessy in the reception and Fernando . I’m very happy and grateful of Putnam Lexus Redwood City
2/23/2025
Carelle K. VERIFIED CUSTOMER
As I mentioned to your receptionist Stephanie, I have never regretted purchasing my 2015 Lexus Rx 450 at Putnam AND I have never regretted using the Putnam Service department. Benjamin Nino is an important part of your success, as is Stephanie.
2/23/2025
Paul W. VERIFIED CUSTOMER
David is very knowledgeable and patient with his client.
2/23/2025
Mario M. VERIFIED CUSTOMER
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2/23/2025
Honora C. VERIFIED CUSTOMER
Extremely satisfied. Randy is great.
2/22/2025
George U. VERIFIED CUSTOMER
Always goes above and beyond with service, communication and just plain thoughtfulness. We are going to buy another Lexus in part because we trust the work they do! Thank you!
2/22/2025
Cynthia K. VERIFIED CUSTOMER
Mario is excellent! Thank you!
2/22/2025
Lee N. VERIFIED CUSTOMER
I am happy to tell you more about the great experience I have with David Liss each time I bring my car in for servicing. Send me the survey! Thank you.
2/22/2025
Beth B. VERIFIED CUSTOMER
David was excellent. He has been my contact before. The only thing that surprised me was that the estimate didn't match the final bill. And no additional work was done. It was 80 dollars off. I didn't question it since the work was done. I did use the postcard for a discount but this difference was irrespective of that.
2/22/2025
Cheryl S. VERIFIED CUSTOMER
Friendly, efficient, knowledgeable-thank you!
2/22/2025
Cris M. VERIFIED CUSTOMER
Alma was exceptional- quick, thorough, very pleasant.
I hope we see her on our next visit.
2/22/2025
Lynn L. VERIFIED CUSTOMER
Alma and the staff are as amazing and I really appreciated the car wash as well. You guys are the best!
Thank you!
Lynn
2/22/2025
Cristina B. VERIFIED CUSTOMER
Good service, Mr Liss was wonderful as so was everyone else.