I brought my car due to low air in tires. The service team has always been very helpful and customer focused. They didn’t charge me anything second time it was realized a flat tire. Great service and friendly staff!
3/6/2019
Stephanie F. VERIFIED CUSTOMER
Greg is fantastic! Honest, authentic and just a wonderful person to interact with!
3/6/2019
Karl M. VERIFIED CUSTOMER
Kent was very professional in made my Putnam service experience fantastic. Great hire! ????????
3/4/2019
Telly L. VERIFIED CUSTOMER
Really appreciate that Joe gave me the complete diagnosis and didn't try to upsell unnecessary repairs.
3/4/2019
Graciela C. VERIFIED CUSTOMER
Actually I’m not going to repair it at Lexus but Kent was great
3/4/2019
Victorino L. VERIFIED CUSTOMER
Everyone was exceptional NICE and courteous. Car was ready at exactly when promised. How can I go to other dealerships now that I experienced excellence. Keep up the good work. It’s the people that matters and not the car.
3/4/2019
Laura L. VERIFIED CUSTOMER
Thank you for your always great service. Laura
3/4/2019
Angela M. VERIFIED CUSTOMER
Great service!
3/4/2019
Sudhir J. VERIFIED CUSTOMER
On time and well done.
Thank you
3/4/2019
June K. VERIFIED CUSTOMER
Our whole family has been with Lexus Serramonte for 20 years but management has changed there, do not return calls etc.
Soo we thought we would try Putnam.
Very satisfied. Great service.
We will continue with Putnam
Thank u
3/3/2019
Katherina D. VERIFIED CUSTOMER
Winston was very sweet, attentive, engaging and informative. He gave me an accurate time of when my car will be done, and served as a reliable professional. Would love to work with him again
3/3/2019
Ling S. VERIFIED CUSTOMER
Fred was courteous and vehicle was delivered on time
3/3/2019
Madison M. VERIFIED CUSTOMER
Fadi is very nice and professional and my car was done in record time
3/2/2019
Rebecca E. VERIFIED CUSTOMER
I consistently receive excellent service from your service department. Fadi has been my service adviser on various occasions and is very pleasant to deal with. He is very professional, keeps me informed on the status of my car being serviced, and does his best to ensure his customers are happy with their service experience. He is a real asset to your staff. I’ve had my cars serviced for years at Putnum Lexus and feel very valued as a customer by the staff and appreciate the technical expertise and honesty that characterizes the department. I also appreciate the car wash each time my car is serviced. Kudos to all of you.
3/2/2019
Janice Z. VERIFIED CUSTOMER
Kent was professional and helpful. While it is unfortunate that my navigation system failed, Kent provided me with the information I needed to understand the situation.
3/2/2019
Richard W. VERIFIED CUSTOMER
Excellent, courteous, service!
3/1/2019
Marina B. VERIFIED CUSTOMER
The only improvement I’d suggest is letting me know when the share ride is going to take more than twice the time, 40 minutes, as opposed to 17 minutes. If that was the case, I’d prefer to wait.
3/1/2019
John M. VERIFIED CUSTOMER
Fred was great
3/1/2019
Karen B. VERIFIED CUSTOMER
Great job, very courteous staff... Fred was awesome!! Very nice waiting area!!