Joshua was fantastic, very courteous and polite. Putnam has improved their service by the consultants.
My only concern is that my loaner car did not have a full tank of gas as it was indicated on the paperwork. Tank was about 7/8 full. I did take a picture of fuel as i was driving out from Lexus when I returned it I wouldn’t be charged. However when I returned the car I returned the loaner car with a full tank of gas. I treat the loaner car like my own car but I feel like the few bad apples are holding us back. Eg I have a special pet cover for my own car and I moved the same exact pet cover to the loaner car. This is my 2nd lexus and likely I will get a 3rd car but I find that things are changing. Where is the common courtesy of patrons?
2/22/2019
John D. VERIFIED CUSTOMER
Winston was great. He communicated very clearly. I knew what expect. Everything went well.
2/22/2019
Safwan J. VERIFIED CUSTOMER
Fadi and the Team are terrific
I’m always amazed by how cheap the replacement pieces are and how expensive the labor is
Thank you
Safwan
2/22/2019
Marcia F. VERIFIED CUSTOMER
Great service as always.
2/22/2019
Simon J. VERIFIED CUSTOMER
Fadi always take care of our family cars.
Thank you again
2/22/2019
Sue M. VERIFIED CUSTOMER
Great service
2/21/2019
E Thomas. VERIFIED CUSTOMER
Winston is awesome. Very professional. Kept me informed of status of vehicle every step of the way.
2/21/2019
Rodica C. VERIFIED CUSTOMER
Very satisfied. Josh was very courteous
and knowledgeable. He expertly answered
all my questions. He is a very nice
young man; it was a pleasure working
with him.
Thank you,
Rodica C
2/21/2019
Curt H. VERIFIED CUSTOMER
Greg is great!!
2/21/2019
Allison B. VERIFIED CUSTOMER
Greg was really helpful in explaining the problem, which was a bit complicated. When I picked up the car, he took time to show me where on the car the problem occurred and how I could try to avoid the problem recurring. I was very appreciative!
2/21/2019
Patricia M. VERIFIED CUSTOMER
He was a extremely helpful. And after years of service at REC LEXUS with 3 cars, he was the first service person to walk me to the counter and retrieve my keys before showing me to my car (I have a prepaid plan). Very courteous and thoughtful.
2/21/2019
Nenaji J. VERIFIED CUSTOMER
Greg ALWAYS has my trust and confidence. He gives superb service every time I bring my car in. I have the utmost faith in his professional abilities. Grateful to have him as my service agent.
Zack is also incredibly wonderful each time I come in. I never worry whether I will be treated fairly and my vehicle serviced impeccably.
2/21/2019
Beatrice W. VERIFIED CUSTOMER
Winston has always been great to work with. I could not have a better service advisor. He explains everything and always keep me updated on everything.
2/21/2019
Bill T. VERIFIED CUSTOMER
Fadi was outstanding . He addressed our vehicle problem well beyond our expectations . We were very satisfied ! Thank you .
2/20/2019
Pai-Li L. VERIFIED CUSTOMER
Everything is great and Greg is awesome!
Pai-Li L
2/20/2019
Phillip P. VERIFIED CUSTOMER
Josh was very helpful and courteous. Very pleased.
2/20/2019
Michael J. VERIFIED CUSTOMER
Kent was great.
2/20/2019
Sherman L. VERIFIED CUSTOMER
Service went well and quick. Wish the car would have gotten washed. But it was raining off and on during the day
2/20/2019
Abhijit B. VERIFIED CUSTOMER
It was very nice experience working with you. The person helped me today was polite and efficient. Also completed the job before time. I rate him HIGh.