Putnam Lexus Auto Repair Service

Great prompt service and updates to the status of the work

Fadi is the best and that is why I consistently ask for him!

Very personable.

To be honest I have brought my car for service twice and both times everyone was extremely nice for the most part but it seems to go left when it comes time for an update and to notify me whether my car is done or not. Also, my specialist was fairly pushy when it came to adding service work to my car. I get that they want to make a sell but this time the guy seemed Ingenuinious. Otherwide everyone else were great and friendly. Also, I was pretty annoyed it took an hour and me calling twice to request the shuttle to pick up my car. But oh well maybe next time will be better.

Several snafus. Easier to explain when you call.

Greg is very personable and professional. Completely satisfied. Many thanks! Heidi

Thank you. Richard was professional, courteous and im happy with my experience

Gregory is the single best person I have ever worked with at Putnam Lexus. He is superb.

Greg is the best, always so helpful and makes things easy. I do all my bookings and communications via email with him. Thanks

Good job

Greg ROCKS!

Fred was great

Fadi is the best!

Fadi is simply the best! Cordial and competent! A winning combination--you're lucky to have him.

Kent is a very honest young man where he explains to the customer the details that went into the fixing the car. It’s a pleasure working with Kent. Thanks Elsie and Voltaire

A brief history, so you have some context for my concern and lack of confidence I have now of the service at Putnam Lexus. My vehicle was scratched during my previous service there and my service advisor then (Gordon), took care of the problem with no questions asked and completely tool responsibility with what happened. Upon picking up my vehicle, there was another scratch that happened just a few minutes of me picking up the the car. Gordon again took full responsibility and took care of the problem. 2 scratches in a row from your service dept. I did not have an issue because the level of service I received from Gordon was excellent and it made me want to come back to Putnam. Now for the current service. There was another scratch on my bumper upon picking up my car...3rd time in a row that this has happened. I showed Winston Lam, mu service advisor, and he instantly denied it could have happened there. He then said Putnam would take care of it, but questioned the validity of where the scratch came from...made me feel like a liar. Spoke to Joe (service manager) and voiced my displeasure of 1) my ca being scratched by the dealership for the 3rd time and 2) how I was made out to be a liar for accusing Putnam for scratching the car. Joe didn’t accept responsibility for the scratch and said it was being taken care of and about my displeasure, he said “What do you want, free stuff?” and “Do you want me to buff out your car?”. These two statements from Joe was insulting and made me look like I wanted a handout. After my car was fixed. I contacted Winston to ask a couple of questions on the initial detailing I requested when I brought my car in for service (this was different from the scratch discovered upon picking up my car). Winston did not call me back. Instead he sent a very defensive email stating that fixing the scratch on my bumper was a courtesy and how the scratch got there was unknown, again accusing me of lying about it. Needless to say I am very disappointed in the service received and I very much would appreciate speaking with someone in person anout this issue as I still have a service contract for my vehicle. - Chris Filart

Kent is very good guy.

Winston was excellent at communicating what work was needed to get my car back to its reliable self. The work was started quickly, he arranged a loaner car and it was an effortless visit all around. The work was completed by early afternoon and when I got the car back it looked nice and clean. I live only a couple miles away from Putnam Lexus and the quality of work done on all our cars keeps me coming back! It couldn't be more convenient.

Excellent service

Fadi is awesome!