I used to work with Jan for the last couple of years. He was fantastic. Fadi was terrific today. I also see that Adrian left. As a person that was previously a service manager at Lexus of Rockville in Maryland for 10+ years, I strongly recommend that Putnam pay its good employees what they are worth so they stay. The culture at the dealership seems unhappy. Just my take from my visits over the last couple of years and I don’t want to be too negative, but once you loose the good ones, you don’t get them back! Keep up the great work Fadi and keep Fadi, Putnam!
2/7/2019
Michael W. VERIFIED CUSTOMER
Greg did an outstanding job!
Very prompt and courteous and listens very well to customer concerns.
2/7/2019
Ronald H. VERIFIED CUSTOMER
Fred was professional and courteous
2/7/2019
Joanne M. VERIFIED CUSTOMER
He was wonderful, polite, informative. I was so pleased with all the service. Thank you all. Love me my Lexus????
2/7/2019
Anup P. VERIFIED CUSTOMER
Great service by Kent.
2/6/2019
Mark G. VERIFIED CUSTOMER
It would be nice if you had snacks again in the waiting room are you had were drinks what the Apple cider was quite tasty
2/6/2019
Carolyn M. VERIFIED CUSTOMER
Richard is an outstanding representative for Lexus- thorough, courteous, excellent communicator. 10/10!
2/6/2019
Jane . VERIFIED CUSTOMER
The entire staff was very helpful and seemed truly interested in the outcome of my experience. Joshua was amazing.
2/6/2019
Arlen Y. VERIFIED CUSTOMER
No one let me know when the service on my car was done. After waiting for two hours in the lounge, I walked around the service area and found my car waiting for pickup. No one talked with me about the status of my car, although the written report was well done.
When I first bought my car, I would walk through Putnam and everyone I passed would ask me if I was being helped. I was very impressed. Now, no one does.
No food or drinks in the lounge.
2/6/2019
John M. VERIFIED CUSTOMER
Excellent service
2/5/2019
Madeline T. VERIFIED CUSTOMER
Richard deserves a 10+ for excellent customer service!
2/5/2019
Randall Y. VERIFIED CUSTOMER
Fadi is the best! I like his low-key, no pressure demeanor.
2/4/2019
Stanley L. VERIFIED CUSTOMER
Good
2/4/2019
Yuvraj D. VERIFIED CUSTOMER
I had a great service experience
2/4/2019
M Waleed. VERIFIED CUSTOMER
Fadi was amazing. He did such a great job taking care of me.
2/4/2019
Tyan W. VERIFIED CUSTOMER
Fred is thorough and clear about the services tendered.
2/3/2019
Richard W. VERIFIED CUSTOMER
Joshua was very helpful and pleasant to do business with. very, very satisfied