Richard was awesome! His customer service was wonderful. He was extremely helpful. I’m grateful to have dealt with him. Putnam Lexus should really appreciate having someone like him working for them. Overall, the dealership is awesome!!!!
Thank you
1/12/2019
Peter H. VERIFIED CUSTOMER
Winston is the benchmark in the dealership service business. As a former service director, I say this with the highest regards. See you for my ball joints!
1/12/2019
Cindy N. VERIFIED CUSTOMER
Service took quite a bit longer than originally estimated, but with the complimentary loaner car it was not a problem. Greg was pleasant to communicate with and always responded promptly. Car drives well again and the loaner gave me a little peace of mind for when I eventually need to find a newer model.
1/11/2019
Miss Ami. VERIFIED CUSTOMER
Great and friendly service as always., The numerous automated follow up texts, emails and phone calls are annoying. One, whichever format would be sufficient. I feel like i get bombarded with at least 2 phone calls + texts -+ an email everytime i get service done.
1/11/2019
James M. VERIFIED CUSTOMER
Joe was helpful and informative regarding service on my vehicle and issues related to a tire leak.
1/11/2019
Don M. VERIFIED CUSTOMER
Very courteous.
1/11/2019
Benjamin M. VERIFIED CUSTOMER
Winston and Walter are great representatives of your company. The counter who was in charge of my loaner was not!!
1/11/2019
Gwenole D. VERIFIED CUSTOMER
Fred is the best.
1/11/2019
Aki T. VERIFIED CUSTOMER
Fred gave me many good advices and saved time. I could trust him, also I want to request him next time too.
1/11/2019
Nenaji J. VERIFIED CUSTOMER
Are you kidding? Greg ROCKS!
1/11/2019
Jeanne K. VERIFIED CUSTOMER
Richard was very accommodating. He is a pleasure to work with.
1/10/2019
Barbara M. VERIFIED CUSTOMER
I appreciate the fact that when the shuttle wasn’t available the firm sent Uber for me so I didn’t have to wait.
1/10/2019
Gerardo N. VERIFIED CUSTOMER
Great service congrats to Richard. He is a great reflection what Lexus is all about.
GN
1/10/2019
Julie M. VERIFIED CUSTOMER
Outstanding service! Will never go anywhere else besides Putnam Lexus!
1/10/2019
Annette K. VERIFIED CUSTOMER
Yes. I have known Greg a long time as a long time customer I believe he is the only person I know that is left over the many years of service. I believe he does a good job . Thanks for your survey. Annette K
1/10/2019
Catherine N. VERIFIED CUSTOMER
Came for Tire replacement due to punctured nail & drop off my car in the morning , Shuttle drop me off at my work place, the driver was nice & courtious.
Richard & the team were very efficient & professional. Richard called
Me after the tire replacement was done, I noticed they also washed & vaccum the interior , Im happy my car was so clean . Im satisfied with the Putnam Service dept. & all the team that worked hard to make their customers happy.
1/10/2019
Joyce K. VERIFIED CUSTOMER
Loved the car wash. Thanks
1/10/2019
Amber T. VERIFIED CUSTOMER
Great service! Fred greeted me right away, was very friendly and helpful. He gave me a phone call one hour into the service and asked if I needed a shuttle and told me the time my car was going to be finished. His communication was very helpful and professional. :)
1/10/2019
Lou L. VERIFIED CUSTOMER
You guys run a great shop. My wife and I will be using Putnam Lexus for all our automobile maintenance needs.