Have worked with Gordon in the past and was sad to learn he left. Gregg was great. Very friendly and informative. Texted when car was ready. Very nice to work with.
1/9/2019
Yongkang L. VERIFIED CUSTOMER
The staff is nice, much much better customer service than Serramonte Lexus, will recommend all
My friend going to this location.
1/8/2019
Barbara C. VERIFIED CUSTOMER
Professional and timely service. Everyone was great.
Thank you to the guy at service desk who helped me with my insurance issues
1/7/2019
Stuart L. VERIFIED CUSTOMER
Upon returning to pick up my car for maintenance, reading the report, I learned that they recommended the wiper blades should have been replaced.
That wasn’t done. Nobody called to ask. When I picked up my car at the 6 it was too late.
I wish someone during the repair process would have had a call placed to ask me if I wanted the recommended action done. I would have had it done.
I was disappointed about this, but am not going to drive back at this point to Redwood City to have it done.
1/7/2019
William H. VERIFIED CUSTOMER
Winston was very personable and efficient with his help!
Thank you!
1/7/2019
Ms. Susan. VERIFIED CUSTOMER
Very attentive and fast!
1/6/2019
Robert P. VERIFIED CUSTOMER
Smooth and perfect service. Thank you Richard.
1/6/2019
Tahira P. VERIFIED CUSTOMER
Please get the WiFi working in the customer lounge. I have been here twice before and each time it was not working. The receptionist was not very helpful and said they will ask for it to be fixed but it was not. Other lesser car dealerships have no problem with the WiFi connection. Why does Lexus??
Mo was very helpful with the tech service.
1/6/2019
Iliana P. VERIFIED CUSTOMER
Excellent service, thank you.
1/6/2019
Ron H. VERIFIED CUSTOMER
Fred, and in 1:45 Mins.
1/6/2019
Shy L. VERIFIED CUSTOMER
Fred has been above and beyond in achieving customers satisfaction. He is approachable, efficient and precise.
Putnam Service has always been exceptional. Its products and craftsmanship reflect and align well with Lexus as a luxury car brand.
Note: Worth mentioning is continual training must take place for finishing quality control. I have found on multiple occasions the interior leather and interior overhead fabrics stained with black greasy spots. This defeats the purpose of going an extra mile. Perhaps a QA/QC should be put in place before a job order can be considered completed.
1/6/2019
Erwin H. VERIFIED CUSTOMER
Fred - and Josh at the Service desk - rectified the situation quickly, respectfully, and knowledgeably. We could not be happier with the professionalism & friendliness of everyone we interacted with, from the Greeter to the gentleman who pointed us in the direction of our repaired vehicle.
Thank you so much!
Kim &Tim Saxe
1/6/2019
Augustus F. VERIFIED CUSTOMER
Gregory was very nice to deal with. Would like to deal with him again next time.
1/5/2019
Diane G. VERIFIED CUSTOMER
Richard was pleasant, professional and helpful.
1/5/2019
Debra H. VERIFIED CUSTOMER
I didn’t have an appointment and needed my tire pressure checked as the light came on. I was there for over an hour, I was informed that it would be that wait time as repair person wasn’t immediately available to look at the tire which ultimately needed a nail removed and patched. Overall service was good
1/5/2019
Alice M. VERIFIED CUSTOMER
Richard was very attentive and made sure all my needs were met !
1/5/2019
Jerrol H. VERIFIED CUSTOMER
Poor communication.
1/5/2019
Shannon K. VERIFIED CUSTOMER
Greg was tentative, recognized that I was going to wait there in person for my car and had the team work on it right away so I didn’t have to wait as long. He was friendly, helped me understand what to keep an eye on and provided exceptionally great customer service!