Winston was very helpful and provided top-notch service.
12/22/2018
Shireen H. VERIFIED CUSTOMER
really enjoyed flexibility re appointment and shuttle service, ended up picking up car next day and as always Richard provided timely and kind service coordination
12/22/2018
Edward S. VERIFIED CUSTOMER
Everyone was great. Greg Dong. The staff,
And the timely service. I will certainly buy
My next car from Putnam Lexus. Feel free to post this
Ed Stephens
12/22/2018
Barbara K. VERIFIED CUSTOMER
Joe was very courteous and professional...
Upholding the high standards of Putnam Lexus!
12/22/2018
Jaan L. VERIFIED CUSTOMER
Well done quickly.
12/22/2018
Dennis S. VERIFIED CUSTOMER
Excellent service
12/22/2018
Johnny S. VERIFIED CUSTOMER
Always great service from Winston.
12/22/2018
Chris M. VERIFIED CUSTOMER
Gordon has made me feel special since the first time I came to Putnam. He is a one-of-a-kind and I very much appreciate the way he connects with people and communicates so well. Truly excellent service.
12/21/2018
Joel B. VERIFIED CUSTOMER
Everything was perfect
12/21/2018
Michelle T. VERIFIED CUSTOMER
Winston is awesome! He went above and beyond to be sure my car was save to drive and I am very grateful to him and his commitment to excellent service! Thank you, Winston!
12/21/2018
Helen C. VERIFIED CUSTOMER
Greg was such a professional. I had a less than stellar experience at my last routine check up, which included a very long wait time and no follow through on my concern regarding text messaging. I relayed this to Greg, who took the time to listen and address the issue. And even though the problem wasn’t fixed, he promised he would follow up with the tech specialist and would try to resolve the problem. His demeanor was helpful and understanding, unlike my previous service manager. I will most definitely be working with Greg from now on, and my experience today has restored my faith in Lexus.
12/20/2018
Patricia B. VERIFIED CUSTOMER
The one issue I had I was called to checkout. I had a toddler with me so I had toys, books and snacks with me. I had a helping hand to collect all the items, not sure if other clients do.
12/20/2018
Terry N. VERIFIED CUSTOMER
I always leave Putnam feeling like that is why I bought a Lexus. The people who work there have been there a long time and both remember an take care of their customers as well as servicing my car. I am driving my 6th Lexus now and will not ever get another car. I thank them for all they do.
12/20/2018
Gaylyn K. VERIFIED CUSTOMER
Greg was very helpful and courteous!
12/19/2018
Yinan Z. VERIFIED CUSTOMER
Greg demonstrated agility to create a positive customer experience: he addressed my flat tire when I brought my vehicle in on short notice on a busy weekend. I was quickly provided with a loaner vehicle and advised service could complete my oil change (scheduled for the following week) earlier.
12/19/2018
Jiezhen C. VERIFIED CUSTOMER
I totally don’t like Gordon Mead to help Us . To do our car service, because he is not doing good job, he over charged me the when I bring my car for service, I just do oil and filter change, he charged me $ 660. Very expensive. His is friendly and he has attitude, he should not work at Putnam Lexus. At all , Gordon mead is not a good person, I don’t know should bring my car for next service, again he charged me $660. For service ????????????????????, he no good,
12/19/2018
Carol C. VERIFIED CUSTOMER
Every experience is excellent! This was no exception and I am grateful you were able to accommodate my last minute request for service
12/19/2018
Pamela L. VERIFIED CUSTOMER
Joe is explained what was going to be done and how long it would take. All was done and on time. Great service.
12/19/2018
Albert H. VERIFIED CUSTOMER
Clean car! Found missing glove! Service done within time stated customer service great!
12/19/2018
Veena K. VERIFIED CUSTOMER
Ever since Richard took care of my car I have been very happy for job well done. He exceeds my expectation and goes above and beyond in fulfilling my request. I would grade him as A+ in doing his job. He has wealth of knowledge, very experience and very, very helpful.
Thanks