There was no phone call after two days of the car being there, no one ever phoned to say what the problem was.. it was worked on without our authorization or approval of what the problem was.. a msg was left on Monday for Richard and he has yet to return the call
12/12/2018
Colleen S. VERIFIED CUSTOMER
Richard made sure all my concerns were answered.
12/12/2018
Beverly H. VERIFIED CUSTOMER
I appreciate Joe’s efforts in seeing to it that the needed work on my car be done in a courteous and timely manner. I thank you, Joe.
Beverly H
12/12/2018
Marvin O. VERIFIED CUSTOMER
Excellent service from Gordon. I trust him completely.
12/12/2018
Lara A. VERIFIED CUSTOMER
Joe did an exceptional job helping get to the bottom of my issue and work around my time constraints. Very very pleased. Thank you!
12/11/2018
Lyn I. VERIFIED CUSTOMER
It was excellent service!
12/11/2018
Vladimir A. VERIFIED CUSTOMER
Great service, thank you very much!
12/11/2018
Keith V. VERIFIED CUSTOMER
Greg was very helpful and thorough.
12/11/2018
Charles W. VERIFIED CUSTOMER
Greg was super
12/11/2018
Michelle L. VERIFIED CUSTOMER
Greg was great! He’s professional and friendly.
12/11/2018
Michele M. VERIFIED CUSTOMER
Excellent and professional service
12/9/2018
Cyndy S. VERIFIED CUSTOMER
Gordon was efficient and my car was ready in time. Thanks!
12/9/2018
Chung Ping. VERIFIED CUSTOMER
You guys are awesome!!!!!!
12/8/2018
Richard H. VERIFIED CUSTOMER
Greg always seems to know what i need to do. he's always friendly and makes the process look effortless.
Thanks Greg and look forward to seeing you again!
Rich
12/8/2018
Kevin A. VERIFIED CUSTOMER
I had a very positive experience yesterday at Lexus! Winston got me in and out very quickly, and my car was ready sooner than expected! Thank you for the high standard of service!
12/8/2018
Judith S. VERIFIED CUSTOMER
I liked him
12/8/2018
John S. VERIFIED CUSTOMER
Yes, everything went well and service met my expectations. Thank you.
12/7/2018
Daniel K. VERIFIED CUSTOMER
I stopped coming to the Steven's Creek service center because the level of experience was well below expectations. After moving further north, this is my first time back to see how Putnam operates. Greg and the collective team provided me the best possible experience, and he should be commended for that! I now have a reliable contact for my future car needs, and appreciate all of his efforts throughout this process.
12/7/2018
Brad W. VERIFIED CUSTOMER
My RX had water all over it and the interior wasn’t vacuumed all that well.
$160 as a very expensive oil change, so I was expecting the interior and exterior to be immaculate.