A very good experience. The entire team, from scheduling to vehicle return is the very best. Lexus know how to deliver quality service.
2/20/2025
Anabella C. VERIFIED CUSTOMER
Alma was very good
2/20/2025
Bharathi S. VERIFIED CUSTOMER
George Aguirre was very professional and provided updates before starting the inspection and repair and upon completion!
2/20/2025
Frank B. VERIFIED CUSTOMER
AMAZING service!!!!
2/20/2025
Andrea F. VERIFIED CUSTOMER
The whole process was great! Arrived at the scheduled time and Alma was already starting the registration right away. She is very enthusiastic, friendly, and knowledgeable. She explains everything in clear terms with no hidden cost. She doesn’t push you for buying additional service. It was a pleasant visit. The videos are also great for customer to see.
2/19/2025
Eric D. VERIFIED CUSTOMER
Randy always updated me with the status and explained what is happening.
2/19/2025
Shelley B. VERIFIED CUSTOMER
Mario kept me constantly updated about the progress of my car. Both he and the mechanic took the time to ride with me to listen to the problem. Very pleased with service.
2/19/2025
**** L. VERIFIED CUSTOMER
Efficient and listened to our concerns and wishes.
2/19/2025
Donna H. VERIFIED CUSTOMER
Alma provided great service. Introduced herself as check me in quickly and was professional.
On another note, I was disappointed that my car was recently at Lexus 8 or 9 days and they did not perform 25k service at that time.
2/18/2025
Liliana R. VERIFIED CUSTOMER
Completely satisfied with the service they provided
2/18/2025
Kin Y. VERIFIED CUSTOMER
Amazing service from whole team
2/18/2025
Philip O. VERIFIED CUSTOMER
Alma was very pleasant and welcoming. Very pleasant with her customer service
2/18/2025
Jorge R. VERIFIED CUSTOMER
George was great at explaining everything and his time estimate was accurate. I am very pleased with his level of service. A+
2/17/2025
Panna Management. VERIFIED CUSTOMER
Randy is awesome!
2/16/2025
Pirooz B. VERIFIED CUSTOMER
Respectfully treated by all of your employees and the service was to my complete satisfaction. Thank you.
2/16/2025
Kristen H. VERIFIED CUSTOMER
Randy is awesome.
2/16/2025
Mark D. VERIFIED CUSTOMER
Randy is very nice and welcoming. I appreciate how he answered all my questions and the personable attention. All the staffs were very accommodating and I’m very happy with the service I received.
2/16/2025
John Y. VERIFIED CUSTOMER
David was super helpful, the maintenance check was super quick despite being such a busy day to come and the car was spotlessly cleaned, which was so nice!!
2/16/2025
Jose R. VERIFIED CUSTOMER
I am a loyal customer at Putnam and David is always outstanding