He was very considerate of my time and had everything lined up in advance. This included the work plan and a loaner.
2/13/2025
Amy R. VERIFIED CUSTOMER
I keep coming back to this location due to the wonderful, great customer service. Randy is the best.
2/13/2025
Christina L. VERIFIED CUSTOMER
I had a really good experience at Putnam service today. David greeted me right when I arrived and my car was completed exactly in the 2 hour time frame that he advised. David helped me check out and retrieve my car quickly which was much appreciated. Very efficient and easy!
2/13/2025
Suzanne T. VERIFIED CUSTOMER
My service advisor, Randy, always gives me excellent service.
2/13/2025
Maria C. VERIFIED CUSTOMER
I have an ongoing rodent problem with my 2023 Hybrid. I get very stressed but I also know that George will take care of it with professionalism and understanding.
2/13/2025
Kiran K. VERIFIED CUSTOMER
Very good service advisor
2/13/2025
Padmanabhan S. VERIFIED CUSTOMER
very helpful
2/12/2025
Natalie V. VERIFIED CUSTOMER
He was great!
2/12/2025
Audrey G. VERIFIED CUSTOMER
Alma is the best
2/12/2025
Mike D. VERIFIED CUSTOMER
Great job done as always.
2/12/2025
Jennifer H. VERIFIED CUSTOMER
David was great. Thanks!
2/12/2025
Celty T. VERIFIED CUSTOMER
Always a quick service. Takes good care of my car. Always a nice service from Ben.
2/12/2025
Adrian Z. VERIFIED CUSTOMER
Thank you ll done
2/12/2025
Nestor R. VERIFIED CUSTOMER
Although I was late for my appointment, your team managed to fit me in. All the employees were informative and helpful. Thank You for the excellent service!
2/12/2025
Zhi N. VERIFIED CUSTOMER
Mario was able to effectively to perform a re-work on a concern that I had from previously.
2/12/2025
Manuel M. VERIFIED CUSTOMER
10/10
2/11/2025
Corinne T. VERIFIED CUSTOMER
David was very helpful and provided great service. He was knowledgeable and helped to find a solution that would fit my circumstances.
2/11/2025
Dennis S. VERIFIED CUSTOMER
Thank you for the windshield wipers which I requested and were comped!!!
2/11/2025
Thomas B. VERIFIED CUSTOMER
I was completely satisfied by the service I received today from
Alma Cardenas-orozco. She was very professional and knowledgeable.
I am very happy with the results of the service and the work of Putnam Lexus.
Thomas J Boyle
2/11/2025
Linda K. VERIFIED CUSTOMER
No reflection on Mario or you Randy,
My understanding today is I that my car needs to be run 20 to 30 minutes each day to keep the battery from running low. I've never heard of such a thing from anybody I know. Also turning off the Lexus app on my phone is advisable because if it's running in the background that also drains the battery. ( I never use it) I was told that I've been informed of these things. - that electronic systems in this car all contribute to battery drainage.
Where is this in writing?
I would never have bought this car if I knew it was had such complicated electronics that I had to run the battery every day at least. 20 minutes in order to avoid the risk of being left stranded somewhere.
Last Monday I drove from San Carlos to Montera and as I said the AAA guy said the battery wasn't the problem. Bottom line is I don't feel safe that my car will be reliable. This is really upsetting for me, and again, I know of course it's not you guys fault but I won't fill out any surveys now that I know that it could affect your pay.