Always have a super experience service with Westminster l
Lexus Service, Thank you
5/25/2024
Tom O. VERIFIED CUSTOMER
Don was spot on for keeping me undated with all services and recommendations for additional repairs to the belts. Enjoy have a person to discuss options for repairs.
Give him a raise, he deserves one.
Tom O
5/24/2024
Phuong N. VERIFIED CUSTOMER
Professional and great service!
5/24/2024
Hedi H. VERIFIED CUSTOMER
Tomas was very helpful , and he offered an appropriate service for my car. He kept me updated about my car services.
5/24/2024
Sandra S. VERIFIED CUSTOMER
Jonathan was informative by reviewing my car’s past service. Professional and efficient as a representative for Lexus. Made sure to inform me of all the services performed and assured me my car was in good shape. I enjoyed working with him.
5/24/2024
James C. VERIFIED CUSTOMER
3.5 hour with an appointment for a routine 10k service is beyond acceptable
5/24/2024
John S. VERIFIED CUSTOMER
Excellent service
Would not take my any place else!
5/24/2024
Lynda K. VERIFIED CUSTOMER
Johnathan kept me informed and updated on my vehicle. Thank you so much Johnathan.
5/24/2024
Bruce L. VERIFIED CUSTOMER
Brando was great to work with. The tec staff was also great. Management needs to get the bagels back.
5/24/2024
Phu N. VERIFIED CUSTOMER
Okay
5/24/2024
Racquel P. VERIFIED CUSTOMER
Jared Moffat was extremely helpful with my experience at Lexus. Everything went smoothly and he offered exceptional service. I will highly recommend this Lexus because of Jared and his care for his customers. Also, my car service was done in a timely manner and I was offered a loaner car for the days that my car would be out. I am very happy with my experience here and will be coming back 100% for any future repairs on my vehicle.
5/24/2024
Susan B. VERIFIED CUSTOMER
Charlie did an outstanding job listening to my concerns and helping me get my car serviced. He shared what he thought might be causing the noise I heard and went out of his way to request it be covered even though the warranty had expired. I was very grateful that he took the extra time to make this request and keep me as a loyal customer. I bought a Lexus because of the service. I wanted to have a nice car that would support me into retirement. I obviously made the right choice. Thank you Charlie and Lexus for standing by your product!
5/24/2024
Nemia D. VERIFIED CUSTOMER
I like the service here compared to other Lexus service.
5/23/2024
Katie R. VERIFIED CUSTOMER
I saw a new service technician, Don, and I was seen earlier than my schedule appointment. However, while in the technicians office he asked if I would be waiting or if I would need a shuttle. I said that I would like a loner and he said they were completely out. He then seemed to call the concierge to verify and they supposedly confirmed they were out. I told him I would figure something else out. About 10-20 minutes later another customer came out of a different technicians office and appeared to get a loner. I think is unacceptable to give a loner to a customer that requested one after another customer. It should have been prioritized or someone should have came up to me ask me if I still needed/wanted a loner.
5/23/2024
Dee C. VERIFIED CUSTOMER
Tomas Diaz has consistently taken care of my vehicle’s needs and of my expectations as a customer at a superb level. It makes my trip to your service center a comfortable and trustworthy experience. Thank you so much!
5/23/2024
Laura R. VERIFIED CUSTOMER
Jared was friendly but very professional. He answered all my questions and kept me informed via text of progress. When he saw me eating for my car he came over and ask if everything was okay. That was very nice.
One thing I was not too happy was getting the car with some bird droppings on the hood and the driver windows. But it didn’t have to do anythings with Jared. I’d like next time for the attendant to check things like that and to clean it.
Thank you
5/23/2024
Chaerin K. VERIFIED CUSTOMER
Jared is professional and is friemdly. I am satisfied