Great job was done by Jonathan's service team! I'll be back for upcoming services for sure!
10/26/2024
Jeongsun L. VERIFIED CUSTOMER
I had made an appointment on Thursday morning for a 10k service. After I arrived, I waited 45-50 minutes, but no one checked me in. I inquired with the service personnel, and somehow my car "ell through the cracks." However, I appreciated how Jonathan found out what happened and tried his best to get the service done expediently, but the service still took longer than expected, which was about 2 and a half hours.
10/26/2024
Mark G. VERIFIED CUSTOMER
Jared is very personable, very organized, very professional
10/26/2024
Mary G. VERIFIED CUSTOMER
Bill always suggests the necessary repairs needed. He adjust and suggest it to the what’s only needed for safety. Thank you.
10/26/2024
Maria Gregoria. VERIFIED CUSTOMER
Always exceptionally EXCELLENT service by Jonathan Van—he’s THE best????
10/26/2024
George L. VERIFIED CUSTOMER
Jared was great. However your waiting room is a dirty mess. Spending $75,000 on a car should at least be able to wait without carpet that looks like it hasn’t been cleaned in years. We have purchased 13 cars fro your store and we expect better!!
10/26/2024
Richard N. VERIFIED CUSTOMER
I'm satisfied with Lexus westminster
10/25/2024
Yung H. VERIFIED CUSTOMER
I’ve had Don as my service manager for a long time, and he consistently looks out for my best interests. He’s always very helpful, attentive, and goes above and beyond to ensure a positive experience. Don is a great service manager, and I truly appreciate his dedication! Thank you Don!
10/25/2024
Susana R. VERIFIED CUSTOMER
Don made my visit very pleasant, he answered all my questions and was very friendly. My car was serviced in a timely manner. I am a satisfied customer.
10/25/2024
Alan N. VERIFIED CUSTOMER
Don is very helpful and professional. One of the many reasons I love Lexus.
10/25/2024
Brian T. VERIFIED CUSTOMER
Good job Jonathan Van!
10/25/2024
SANDIE S. VERIFIED CUSTOMER
Tomas provided great customer service, and was very accommodating and pleasant
10/25/2024
Jonathan B. VERIFIED CUSTOMER
Pleased Lexus stood behind their product. I appreciate service department fighting to help get this reoccurring problem taken care of. Both will have me.looking at the RZ when our family needs a 3rd vehicle in 18 months
10/25/2024
Jeremias G. VERIFIED CUSTOMER
I’ve known Tomas Diaz for a long time . He is cordial and knowledgeable about maintenance aspects of many vehicles particularly Lexus product lines. He took good care of advising us in the upkeep of our older RX350 who now has over 260,000 miles. Now that we acquired a new RX350 we will again entrust its care advisory with Tomas.
10/25/2024
David H. VERIFIED CUSTOMER
Don is great!
10/25/2024
Jeffrey T. VERIFIED CUSTOMER
Excellent communication with customer on progress of repair process. Please add a microwave oven to the kitchenette in the Customer lounge. Clean the upholstery of seats in the Customer lounge. 10/24/2024
10/24/2024
Kathryn M. VERIFIED CUSTOMER
Don is my favorite service advisor. I always ask for him when I bring my car in. From past experience I know that he will recommend the proper services needed and give me advice that I can trust.
10/24/2024
Gerald B. VERIFIED CUSTOMER
Sounds good, we’ll talk.
10/24/2024
Enrique V. VERIFIED CUSTOMER
Jared is great
10/24/2024
Kathleen O. VERIFIED CUSTOMER
Don answered my questions about the service on my car. He also updated the progress of the service via text.