Lexus of Westminster Auto Repair Service Center

His service was good. Thank you.

Lexus is one of the best service I’ve known. And their team. Thanks for your help Billy.

Trust

My hubcap on my LS 430 was broken and nobody told the service manager so I have to go back to the dealer and have them look at it. Very inconvenient.

I normally do not participate in surveys or follow-up comments, but my last visit (11/25/19) to the Lexus of Westminster Service Center made me realize that there are different levels of service within all companies-organizations. My initial complaint of mechanical noise was addressed by keeping my vehicle for testing & observation. Nothing was found, and I was made to feel as if I had imagined the whole thing. Later, I returned to the service center for general maintenance. I met with Don Gillilan, my assigned service advisor. He inquired about my vehicle and I shared my concern about the noise. He instantly recalled a similar situation and consulted with one of the technicians. The technician met with me and Don, asking me to elaborate on the sound and circumstances. They collaborated and suggested to leave my vehicle for a software update. In the end it cost me an additional $160.00, and no one would guarantee that the software update would solve the problem. I’m happy to say, as of December 16, I have not experienced the noise and it has brought a piece of mind to me. I thank Don for being an experienced professional. Like most things, some things are better than others. Thank you Don Gilliilan for listening, knowing and most importantly, caring!

Mr. Cruz’s service was exceptional. He provided the answers and confidence to move forward with the service provided today. I wasn’t sure whether to go w the 15,000 mile or 20,000 mile service. In the long run I went away feeling like I had been given the best advice.

Excellent response and problem solver

Don was very professional and kept me well informed an up to date on the progress as my car was being serviced.

Thank you!

Thank you for being so kind!!

Excellent Service from Jared Moffat!

Good, fast, and clear.

A+

Don is very efficient & I’m very happy with his work

Unhappy with Don.

Warranty replacement work completed in one day instead if two. Special thanks to tech Andres Soto for his extra effort. Totally trust Tomas with our cars for many years. Thank you.

Thank you for did a good job and nice service I will come back MERRY CHRISTMAS and HAPPY NEW YEAR

Excellent service and kept us informed. Thank you.

Outstanding service experience.

Jared was very professional very courteous an prompt with his follow-up and responses to my questions