I worked as the Director of Quality and Risk Management for over 20 years and am very aware of the importance of exceptional customer service I have a very busy schedule between work, taking care of two elderly parents (one with Dementia) etc, so I highly appreciated Don's expertise and professional courtesy during my interaction woth him concerning my vehicle's service requirements The flexibility I was afforded while your Dealership took care of my vehicle is a major reason why I purchased a Lexus and will be a long term customer of the Brand Thank you to Don and the others he directed me to for further assistance Angela D
11/23/2019
Mary G. VERIFIED CUSTOMER
Don was very helpful and patient!
It was a great experience and much appreciated!
11/23/2019
MICHELLE T. VERIFIED CUSTOMER
Mr Phillip Tran listened and answered all questions about my car issues and concerns . He explained car maintenance requirements. He keep me updated of the car maintenance process.
11/23/2019
Dean T. VERIFIED CUSTOMER
Jonathan Van provides excellent customer service and was very informative and helpful with our Lexus car maintenance service.
Thank you.
Jaime Le
11/23/2019
Roger R. VERIFIED CUSTOMER
Alex was a pleasure to meet, answered all my questions and I felt completely comfortable with him.
11/23/2019
Rex P. VERIFIED CUSTOMER
10/10 Excellent in all areas. Timeframe was a lot quicker than originally estimated. Charlie was very friendly and helpful throughout the entire process.
11/23/2019
VEDA R. VERIFIED CUSTOMER
Great service, as always.
11/22/2019
Napier C. VERIFIED CUSTOMER
Alejandro was very nice and always checking on me and d car to make sure everything goes well. Very good customer service including the other staff.
11/22/2019
Vijay P. VERIFIED CUSTOMER
Excellent service
11/22/2019
TIMOTHY R. VERIFIED CUSTOMER
Don did a great job!!
11/22/2019
Thanh T. VERIFIED CUSTOMER
Excellent service!
11/22/2019
Thunga H. VERIFIED CUSTOMER
Good service
11/22/2019
Patricia K. VERIFIED CUSTOMER
Great service
11/22/2019
Lan N. VERIFIED CUSTOMER
They listened and wrote down the problems of our vehicle and give us the estimate of repair. Thereafter, they loaned a good 2018 Lexus to drivr when they figure that it will take more than 2 days to repair.
They informed us status of repair and called us when our Lexus RX350 is ready to pick up! It runs well! All the problems are resolved! Great job, Lexus of Westminster Mechanic Men & Women!????????????
11/22/2019
Terri-Sue H. VERIFIED CUSTOMER
Tomas is always kind, polite, and thoughtful. He patiently takes the time to explain the service that needs to be done and gives updates on the progress.
11/22/2019
MONICA K. VERIFIED CUSTOMER
This team is very professional and always made me feel that I am under good hand!!
11/22/2019
Arm C. VERIFIED CUSTOMER
Jared was extremely welcoming and gave the best customer service I’ve had at a Lexus dealership.
11/22/2019
Winona S. VERIFIED CUSTOMER
Charlie always gives excellent customer service. All I do is call him and he is accommodating.
I’m also very pleased with the service at Westminster Lexus Service Center.
11/21/2019
Tessie R. VERIFIED CUSTOMER
Thank you very much for the great service!!! Prompt and very fast. Keep up the great job!
11/21/2019
Gayle H. VERIFIED CUSTOMER
TOM did a wonderful job with my car. I want him to be my Service Rep next time.