William was great and it was nice to chat s out the city we live in. Felt a nice connection. Also the young man that helped me with connecting my new phone and understanding the air (wasn’t blasting but now is!!) was fantastic and quick. The whole process including a nice car wash was well worth the wait! Thanks William and team at Westminster Lexus! ????????????????
6/28/2019
CAITLIN S. VERIFIED CUSTOMER
Charlie was extremely helpful and went out of his way to provide great customer service. He was communicative throughout the whole process and was able to take care of a problem that was separate for why I brought my car in the first place. Charlie asked if there was anything else I needed when I first arrived and when I mentioned a small problem I had after just purchasing my vehicle, he offered to fix it at no cost. I very much appreciate him and his service!
6/28/2019
HENRY M. VERIFIED CUSTOMER
We always feel so comfortable when we come in for service. Don is always so friendly and professional. All of your staff is so polite and accommodating.
Jeanne and HENRY M
6/28/2019
Ounchay S. VERIFIED CUSTOMER
Thank you
6/28/2019
Teri H. VERIFIED CUSTOMER
Don is knowledgeable and professional!
I was informed with all the services and he waited for my approval when needed!
Thank you,
Teri H
6/28/2019
Melissa L. VERIFIED CUSTOMER
Great customer service!
6/28/2019
Jane P. VERIFIED CUSTOMER
Tomas answers all my questions in a way that I understand. He goes the extra mile to keep me informed, so I know what stage my rx350 is at any moment. He’s an excellent service manager and I always ask for him, so I can receive the service I expect from Lexus. He is an asset to the Lexus service department.
6/28/2019
Allen L. VERIFIED CUSTOMER
Great service
6/27/2019
Catalina M. VERIFIED CUSTOMER
For so many years Charles Sarno have been giving me an excellent job.
I feel comfortable talking with him letting him know the issue about my car,
very knowledgeable, friendly and respectful.
6/27/2019
JOHN C. VERIFIED CUSTOMER
Thanks
6/27/2019
LEEFARH C. VERIFIED CUSTOMER
Your dealership has an organized team and a trusted consultant. Thank you.
6/27/2019
Soo H. VERIFIED CUSTOMER
Yes. It was very good.
6/27/2019
ALEJA C. VERIFIED CUSTOMER
Bill was great! He informed me of any work that my car needed and kept me posted throughout the process. Job well done!
6/27/2019
Timothy N. VERIFIED CUSTOMER
Todd and Jared were outstanding they listened to my issues and got right on them and kept me I for.ed during the whole process they need to be commended on their service and knowledge
Great job guys !!!!!!
6/27/2019
Karen J. VERIFIED CUSTOMER
Don was terrific! He communicated very effectively via texts as well as on the phone.
6/27/2019
MINDY P. VERIFIED CUSTOMER
Thank you for giving me a clean,safe place to relax and wait for the service on my Lexus.
6/27/2019
Darwin G. VERIFIED CUSTOMER
I had been with Westminster service center since I bougt my CT200. I pays to keep loyal with them.
6/27/2019
Mishka L. VERIFIED CUSTOMER
Overall, my service provider Alejandro & the manager Vickie did an amazing job at trying to save the mistakes that were caused by other employees such as the valet attendant and William. Additionally, the car I was provided as a loaner was dirty and the speakers in the back did not work properly. Which I addressed with my service provider but nothing was done about that.
Going forward, I will not be using Lexus of Westminster and will no longer direct my family and friends here. Additionally, I will be contacting Lexus corporate to file a formal complaint.
If this message is even taken in consideration, my number is+****-****-xxxx. Contact me and I’ll go in further detail. I’d rate my overall experience 4/10.
6/27/2019
Kirk O. VERIFIED CUSTOMER
As always , it was a pleasure to work with Tomas .
Phuong Ta