Don is nice and a great help. But after check out I had to wait a long time for the staff to locate my car, and when it was found it was not washed as supposed to.
3/15/2019
Stephen R. VERIFIED CUSTOMER
Very professional
3/15/2019
Terry H. VERIFIED CUSTOMER
Tomas has always taken care of my service needs!
3/15/2019
SHERRY S. VERIFIED CUSTOMER
It’s always a nice experience bringing my car in for service. Every staff member is a pleasure to deal with. Don is terrific!!!
Thank you!
3/15/2019
DEEPAK N. VERIFIED CUSTOMER
Good man
3/15/2019
Huyen N. VERIFIED CUSTOMER
Great service
3/15/2019
Dianne N. VERIFIED CUSTOMER
Good service & helpful
3/15/2019
Susana G. VERIFIED CUSTOMER
Very polite and professional
3/14/2019
Gloria F. VERIFIED CUSTOMER
Jonathan is warm, friendly, professional, good sense of humor and honest. I love working with him.
3/14/2019
MIKE T. VERIFIED CUSTOMER
Jonathan, as always is excellent to work with. He gives top of the line customer service. If only the people in the loaner car department were the same. It always feels like I am troubling them when I get a loaner.
3/14/2019
Kathy V. VERIFIED CUSTOMER
Good morning Raul, I let you know I detected the glass door of my car scratched. I'm not happy. Can you please solve that problems. ????
3/14/2019
Diep D. VERIFIED CUSTOMER
Very good service! Thank so much!
3/14/2019
Thomas G. VERIFIED CUSTOMER
As always, fast, professional service rendered. Completely satisfied.
3/14/2019
LUCY S. VERIFIED CUSTOMER
Thank you Charlie for always providing us with excellent customer service. We have been happy repeat customers for many years. Keep up the great work Charlie and Westminster LEXUS service department.
3/14/2019
Ping D. VERIFIED CUSTOMER
Charlie has always been very helpful.
3/14/2019
Chi N. VERIFIED CUSTOMER
Everyone is nice. I would like to recommend my friends come here
3/14/2019
Robert P. VERIFIED CUSTOMER
Charlie is the absolute best. I have worked with him for mor the 15 years
3/13/2019
Yayoi M. VERIFIED CUSTOMER
I brought my CT200H for repair two weeks ago because the brakes failed. There was a leak of brake fluid from one of the caliper bleeder valve bolts. I brought the vehicle in a few weeks prior for its 30K maintenance which included flushing and replacing the brake fluid. Before releasing the car to the customer, you need to double check that all bolts and fitting are tight and don't leak. The responsible brake technician should sign off on each job to insure that the procedure was done correctly. I nearly got into an accident due to the sudden loss of hydraulic pressure. Please review you maintenance procedures especially in regards to brake jobs. Before driving home, Charlie drove with me to test and make sure that the brakes worked ok. I like going to Charlie because he is responsible, explains what is going on, and follows through on each job. I really hope that the maintenance manager takes heed and does something about this. It is a matter safety. Don Matsumiya ****-****-xxxx
3/13/2019
Vince C. VERIFIED CUSTOMER
Charlie kept me well informed about my repair throughout the process and overall did a great job.