Lexus of Westminster Auto Repair Service Center

Trustworthy.

Appreciate great service experienced. Thank you.

I had the best customer service experience. The advisor was very knowledgeable and had a great attitude. Definatelty coming back for furture service!

Everyone was so nice, courteous and friendly. Service was done.... loaner was perfect and clean.... Excellent service! Thank you!

Great customer service. I’m very satisfied.

This is what I emailed Charlie on Friday have no reply but not sure it went to the right email. Hi Charlie, First I want to say thanks for your attention and help in having my car fixed. I have not looked at it in the bright sunlight yet but it looks like the dings are gone, so thats good. What was not good was my experience this morning at your Service Dep't. There were several issues: They did not detail the car as far as I can tell. There is still dust on the dash and the hood which you can clearly see from the drivers seat. Also, I know they did not vacuum it. Not that it needed it so much but a bag was lying on the floor on the drivers side before I took it in and it was in the same exact position when I picked up the car....could they have put it in the exact same place...I suppose but given the dash was not wiped, I doubt it. When I picked up the Loner car, the the gas showed full....but it was not exactly full...I used it for 1 day and had to put 4.5 gallons in it to fill it up. I only put 24 miles on it in the 1 day I had it so the car must have been less than full when I got it. See attached for mileage and gas bill. One of you manager's spoke to me and said they would give me a credit towards my next visit...but given it is brand new and my maintenance is free for 2 years, I asserted that that does not really work. This somewhat surly manager offered to fill my car's tank but it was already full (at least I thought) and then he said he had no access to petty cash. When I insisted that this situation was unfair to me, he looked none to happy and in a few minutes he came back and handed me a $10 but looked at the floor when he handed it to me and was visibly not happy. He did not introduce himself when he walked up so I don't know his name but he combed his hair back (light brown), was in his mid 40s and looked like he used to play football. I didn't appreciate the attitude for a problem that I did not create (less than full gas tank on Loner) and though I'll accept the $10 in settlement, it should have been a couple of dollars more. One more thing, it took me 40 minutes to get in and out...you advised me I would be in and out. Now trying to sort out the minor gas problem took a couple of minutes but mostly it was because it was early and everyone was moving kinda slow. I was thirty minutes late to work....please be more forthcoming about the slowness of the morning staff in the future. I will speak to my salesman about this if you cannot help. What I might expect from Subaru, but less than I expect of Lexus. Seldon

Nice person to deal with, very professional and friendly

Charlie is an asset to your organization. We live in south OC and we always choose to service our cars at your dealership because of the amazing service we get from Charlie. Please make sure to maintain his empowerment to act on behalf of your dealership in service of your custimer’s Needs. Charlie is an amazing service advisor! Thank you Charlie and thank you Johny for having a great employee like Charlie. Lucy, Hussein and Lena

I'm very satisfied with my recent service experience with Bill Griffin. I'll definitely go back again for my future service.

William was very helpful and friendly

Thanks

Great job as always Jared. Thank you.

Great job Lexus of Westminster and Jared

Jared Moffat was very helpful and professional .

Don is an absolute professional

Over all service is very good at your service department. I also get great service from Tomas. That said, Here are items that need to be addressed. 1 Cashier needs a dress code meeting. 1 young gal in car loan department was coloring rather than waiting on clients. Better signage as you enter would be helpful. Car washes should be given a once over as they drive my car up I noticed a **** mark and started to rub at it. The young man who drove the car up said oh sorry about that!!! Not the best answer.

Jonathan, He is very good person. Excellent services for my car

Excellent. Pleased and thanks to bill for his expertise and his personal attention.

We brought our new RX350 to Lexus Westminster because you have Jared Moffat as your Service Representstive! He’s not just helped us once or twice but for so many times & we also brought our other new lexus sport car to your place so he can help us handled it!! Jared has provided an EXTRAORDINARY Customer Service each time we let him serviced our cars! You truly pick the best1 and put him in the right area. He’s a very good luatener & knows about Any cars, needed services, engines & most of all, honest! We trust him! He values us always! His communication’s also excellent! Please give him an award & appreciate him as an employee who brought us-The Customers to your business. Please extend our SPECIAL THANKS to Jared! ??Sincerely, Sylvia & Eddy Surya

Thank you so much! The service was done in the time promised and exceeded my expectations! Thank you Don, Robert and who was the mechanic! Worth the drive to come back to where I bought it.