Thanks Tom for the great customer service, appreciate it.
7/26/2024
Alvin M. VERIFIED CUSTOMER
Charlie has been patient with me as an owner of a 20 year old car with multiple issues. He kept me updated with the work being done with the car and the expense which coincides with the repair. Thank you for taking care of my car. I hope to drive it for a few more years.
7/26/2024
Celine D. VERIFIED CUSTOMER
Excellent service
7/25/2024
Tanya D. VERIFIED CUSTOMER
Tomas is always completely thorough and a pleasure to work with
7/25/2024
Gloria S. VERIFIED CUSTOMER
Great service!
7/24/2024
Ping S. VERIFIED CUSTOMER
They did a great job for service thank you
7/24/2024
Maria L. VERIFIED CUSTOMER
I always satisfied with Lexus service and especially loner me a car to drive since my car is in service thank you Lexus and Tomas Diaz
Also my car was very clean
7/24/2024
Deepak N. VERIFIED CUSTOMER
Excellent service
7/24/2024
Hyoung Y. VERIFIED CUSTOMER
Nice and clean waiting room. Very professional. This will be my service center from now on. Thank you.
7/24/2024
Betty N. VERIFIED CUSTOMER
Charlie is very thorough and professional.
7/23/2024
Yoshiko I. VERIFIED CUSTOMER
Charlie was very helpful as usual! Thank you!!
7/23/2024
Merilou D. VERIFIED CUSTOMER
Charlie is an advisor you can trust to give you the best recommendation for your car.
7/23/2024
Irwin G. VERIFIED CUSTOMER
Jared Moffat did a great job
7/23/2024
Justin S. VERIFIED CUSTOMER
Jared was very professional and helpful.
7/23/2024
Khoa H. VERIFIED CUSTOMER
Great services
7/23/2024
Lucero M. VERIFIED CUSTOMER
I walked in without an appointment around 4PM on a Monday due to my busy schedule. The service person that helped me, Brando, got on the phone with someone to ask if it was possible to get my service done due to the fact that it was past 3:30. He hangs up and says they will be able to do it, but they’re just not going to wash your car because it was too late. He does not even bother to verify if my information was correct or make conversation. I asked him if instead of waiting I can get a loaner car so they can do it with more time, and he stated that they don’t do that for this kind of service. Brando seemed to be bothered by the fact that I didn’t have an appointment which I didn’t know was necessary and acted very rude. I was very disappointed to get this kind of service due to the fact that I live and Cerritos but refuse to go there since Westminster has always delivered an exceptional level of customer service. I might as well go to the Cerritos service location if I’m going to be treated that poorly.
7/23/2024
Marlena J. VERIFIED CUSTOMER
After having a horrible experience with a Lexus Service center nearby, Jared’s Service was top cheer. He stayed in communication with me the entire time I was getting my service done. I appreciate it. All of the updates were communicated especially when it was going to take longer than previously discussed. He went the extra mile to locate and assist me in the service area to make sure my paperwork was handled correctly. My car is completely fixed now and I’m very very happy I would highly recommend Lexus of Westminster to anyone looking to get their car serviced.
7/23/2024
Lorena D. VERIFIED CUSTOMER
Thanks for the fast, excellent, and efficient job done.