I really appreciate staff's kindly manner
And exact timely & skilled service.
I satisfy their service in Westminster Lexus service center.
It was awesome !
1/4/2019
Soo H. VERIFIED CUSTOMER
We are very much satisfied.
Service consultant helped me our complaints
regarding noice from engine and will bring
Car next week for repair. When we brought
Car last year, we were told the noice is from
Big engine.
1/4/2019
John W. VERIFIED CUSTOMER
He was great.
1/4/2019
Charles W. VERIFIED CUSTOMER
Bill is always 100% on the ball.
1/4/2019
Thao C. VERIFIED CUSTOMER
Very long wait time. I had to wait an hour to pick up my car after I gave the ticket to the valet personnel !
1/4/2019
CHRIS V. VERIFIED CUSTOMER
Great service as usual:)
1/4/2019
Jimmy U. VERIFIED CUSTOMER
Timely, efficient and knowledgeable
Thank you
1/3/2019
Patty H. VERIFIED CUSTOMER
Thomas was excellent
1/3/2019
Jeff M. VERIFIED CUSTOMER
The review I will post is totally independent of Billy who for the last 5 years has been an extraordinary senior advisor for Lexus.
After sharing my story with my experience today with family and friends I am at a loss as to why I was charged over 160.00 an estimate of an ongoing fluid leak. After investing app. 5,700 in Lexus Service I felt it was excessive and after a family member experienced with Newport Lexus /Mercedes on Jamboree explained the only explanation could be for the loaner expense if returned in an inappropriate manner. Once I shared the car was not only returned in immaculate condition with low miles but with a full tank saving Lexus over 48.00 in fuel. I am so sad to report that our family and friends will not be returning due to the gross neglect of customer satisfaction. 5 years of loyalty and a 160.00 bill unheard of based upon circumstances experienced from local competition. Sincerely,
Jeff M
1/3/2019
Joanne L. VERIFIED CUSTOMER
I was satisfied with your services with Tomas Diaz.
1/3/2019
Thomas F. VERIFIED CUSTOMER
Good work team. Thanks
1/3/2019
Timothy T. VERIFIED CUSTOMER
Jonathan Van did an amazing job getting my car in and out as quick as possible!
1/3/2019
George G. VERIFIED CUSTOMER
All is good. Work completed on time. It does seem like it takes a long time to check in...
1/3/2019
LISA M. VERIFIED CUSTOMER
Don always does a great job for me.
Thank you!
1/2/2019
JACQUELINE W. VERIFIED CUSTOMER
I bought a new Lexus today and the main reason was because of the service and Tomas.
1/1/2019
Johnny V. VERIFIED CUSTOMER
Great Service, friendly, courteously and professionally
1/1/2019
Gregory B. VERIFIED CUSTOMER
Bill a true professional in his field.
1/1/2019
Sam S. VERIFIED CUSTOMER
Raul was awesome!! I live in Lakewood and made many attempts for cerritos Lexus. I didn’t get the service I was looking for until I spoke to Raul. I called on the 26th and got my car service scheduled for Sat morning. He was very attentive and did an awesome job. I will be back a returning customer. Thanks Lexus of Westminster and Thank you Raul!!