I walked in without an appointment around 4PM on a Monday due to my busy schedule. The service person that helped me, Brando, got on the phone with someone to ask if it was possible to get my service done due to the fact that it was past 3:30. He hangs up and says they will be able to do it, but they’re just not going to wash your car because it was too late. He does not even bother to verify if my information was correct or make conversation. I asked him if instead of waiting I can get a loaner car so they can do it with more time, and he stated that they don’t do that for this kind of service. Brando seemed to be bothered by the fact that I didn’t have an appointment which I didn’t know was necessary and acted very rude. I was very disappointed to get this kind of service due to the fact that I live and Cerritos but refuse to go there since Westminster has always delivered an exceptional level of customer service. I might as well go to the Cerritos service location if I’m going to be treated that poorly.
7/23/2024
Marlena J. VERIFIED CUSTOMER
After having a horrible experience with a Lexus Service center nearby, Jared’s Service was top cheer. He stayed in communication with me the entire time I was getting my service done. I appreciate it. All of the updates were communicated especially when it was going to take longer than previously discussed. He went the extra mile to locate and assist me in the service area to make sure my paperwork was handled correctly. My car is completely fixed now and I’m very very happy I would highly recommend Lexus of Westminster to anyone looking to get their car serviced.
7/23/2024
Lorena D. VERIFIED CUSTOMER
Thanks for the fast, excellent, and efficient job done.
7/23/2024
Homer K. VERIFIED CUSTOMER
He’s a family man and always take of me and my car
7/22/2024
Arjaa I. VERIFIED CUSTOMER
Jonathan is the best!
7/22/2024
Louann C. VERIFIED CUSTOMER
Love Jonathan, he treats me like family, so pleasant. Spends just the right amount of time, never a hurry.
7/22/2024
Mark Joven. VERIFIED CUSTOMER
Bill is very nice.
7/22/2024
Stacy M. VERIFIED CUSTOMER
This is the second time Jonathan has been my Lexus service liaison. Jonathan is excellent with customer service, conscientiously answering questions and providing a positive experience, which is especially helpful when it’s a big repair and costly. Grateful for Rick (tech) and Jared as well.
7/22/2024
Theresa R. VERIFIED CUSTOMER
AWESOME service I was greeted, service was performed in timely manner but most of all I felt confident I had the right person, Johnsthan Van helping me. He explained what was going to be done and offered to to include car wash (very appreciative for my clean car -I didn’t have to ask it was offered … ) I’ll be back and for the first time in my life as a car owner I’m giving a 10 score too and hope this is reposted so everyone can find out and switch to get the service we deserve at Lexus Service Center Westminister located off 405 freewa, Beach Blvd on Westinister
Thank You T.Rouette
7/21/2024
Tin V. VERIFIED CUSTOMER
Jonathan did a great job with my car maintenance! Very helpful in answering questions and genuine about delivering a good customer service experience. Thankful for how smoothly it went!
7/21/2024
Tiffany T. VERIFIED CUSTOMER
Thank you Jonathan for the prompt service and great communication!
7/21/2024
Barbara G. VERIFIED CUSTOMER
Always excellent. BILLY Griffiths has been out service rep for many years
7/21/2024
Jared M. VERIFIED CUSTOMER
TODD IS THE BEST EVER!!!!
7/21/2024
Gary S. VERIFIED CUSTOMER
Excellent service from the time I dropped off the car to pick up and driving away.
7/21/2024
Susan R. VERIFIED CUSTOMER
Don is an exceptional person representing your company…you are blessed!????
7/21/2024
Larry H. VERIFIED CUSTOMER
Thank you so much
7/21/2024
Mary S. VERIFIED CUSTOMER
Charlie was very helpful. I appreciate him very much!
Mary
7/20/2024
Ann L. VERIFIED CUSTOMER
A Big Thank You to Billy Griffin who accommodated my hectic schedule, & took me in right away for a full detail. He even set aside a Losner when one became available & kept my car safely parked inside to be protected.
So grateful, & car looks beautiful!
7/20/2024
Steven B. VERIFIED CUSTOMER
He is very friendly and helpful when I asked him questions regarding some of the new features of my vehicle. He showed me how to make a changes on the screen panel . I was very satisfied with his service. Thank you, Jonathan Van
7/20/2024
Andrew H. VERIFIED CUSTOMER
I brought in my car for a scheduled oil change. Bill Griffin did a fantastic job getting me through my car serviced. His team noticed one of my tire had a puncture on the side. Luckily I bought my tires from them and he was able to get me a new tire without me paying for it.